M3-Patient Experience

Research Shows You Can Improve Patient Satisfaction With Just One Endeavor

Communication, Employee Engagement, Leadership, M3-Patient Experience, Office Culture, Patient Satisfaction, Practice Management, Relationships, Thinking Thursdays TIPs

Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More

Has COVID-19 Impacted Your Bedside Manner?

Communication, Customer Service, Healthcare Technology, M3-Patient Experience, Patient Satisfaction, Personalized Healthcare, Relationships, Service Recovery, Telemedicine, Telephone Etiquette, Thinking Thursdays TIPs

Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More

Easy Ways to Navigate Awkward Financial Conversations With Your Patients

Communication, Compassion in Healthcare, Customer Service, Future of Healthcare, M3-Patient Experience, Patient Engagement, Personalized Healthcare, Practice Management, Thinking Thursdays TIPs

Patient Collections Overhaul Last month we discussed the growing rate of financial stress among most patients in our blog post, “What to Expect From Your Patients in 2021: Financial Stress.” Feel free to give it a quick read if you Read More

Get Exceptional Service Recovery with Compassion and Action

Compassion in Healthcare, Customer Service, Healthcare Technology, M3-Patient Experience, Provider Reputation, Relationships, Service Recovery, Thinking Thursdays TIPs

Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More

Patients Really Want More Patience and Less Anxiety

Compassion in Healthcare, Decision Making, Leadership, M3-Patient Experience, Patient Engagement, Personalized Healthcare, Relationships, Telemedicine, Thinking Thursdays TIPs, Wait Times, What Patients really Want

An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More

Patients Want a Personal and Technologically Convenient Experience in Healthcare

Healthcare Accessibility, Healthcare Technology, M3-Patient Experience, Patient Engagement, Personalized Healthcare, Relationships, Telemedicine, Thinking Thursdays TIPs, What Patients really Want

The Best of Both It’s no surprise that in today’s technology-saturated culture, there is a vast amount of research on how technology can be used within the world of medicine. However, what I did find surprising was the amount of Read More

What Patients Really Want: A Prompt Call Back

Customer Service, M3-Patient Experience, Online Reputation Management, Patient Engagement, Provider Reputation, Reception, Relationships, Social Media, Telephone Etiquette, What Patients really Want

David in His Fight Against Goliath This week I feel a bit like David in his fight against Goliath as we tackle the topic of phone etiquette and phone triage within healthcare and how it directly impacts the patient’s experience. Read More