The last time we reported to you the percentage of patients that were using on-line reviews to find their healthcare provider the number was 82 percent. That was in 2018. The percentage is now a whopping 94 percent, based on Read More
In this week’s Thinking Thursdays TIPs we cover some practical items. Top Box Score: How is it Calculated and Does it Include Skipped Questions What happens when a patient skips a question? How Can a Provider Have a 0% Top Read More
Last week we completed the review of the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While researching this week’s topic I was captured by a Forbes article named, The Hospitality Truths That Will Deliver Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton for ten weeks. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d Read More
Can you believe it’s nine weeks already that we’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton? Mr. Schulze established a new standard of excellence in his industry and we’re finding practical Read More
For the next several weeks we will be using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several Read More
Kindness is truly contagious. Creating a culture of kindness is tantamount to having a positive and productive healthcare clinic. Evidence shows that having a kind workplace culture helps to foster the physical and mental well-being of both patients and employees. Read More