Service Recovery

Has COVID-19 Impacted Your Bedside Manner?

Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More

Get Exceptional Service Recovery with Compassion and Action

Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More

Sometimes a Patient Just Wants To Hear “I’m Sorry” When Things Go Wrong

The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More

What Patients Really Want is Patient Engagement

Patient Engagement As we continue our multi-week series called What Patients Really Want, I must admit the topic we’re covering this week, patient engagement, is especially intriguing to me for a couple of reasons. One: there’s mass amounts of research Read More

How Essential is Social Media for Healthcare Organizations?

Myth or Not:  Social Media is NOT an Essential Tool for Most Healthcare Organizations Social Media in Healthcare We published an article in 2017 titled, “Social Media and Healthcare: 10 Insightful Statistics” which highlighted a list of 10 statistics related to Read More