Communication

frustrated with problems young business man working on laptop computer at home

How to De-Escalate Encounters with Frustrated, Angry, Emotionally Charged Patients

Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More

How the Patient-provider Encounter Drives Patient Satisfaction

Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More

How Telehealth Experience Will Soon Determine Patient Satisfaction

Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More

Research Shows You Can Improve Patient Satisfaction With Just One Endeavor

Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More

Has COVID-19 Impacted Your Bedside Manner?

Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More

Easy Ways to Navigate Awkward Financial Conversations With Your Patients

Patient Collections Overhaul Last month we discussed the growing rate of financial stress among most patients in our blog post, “What to Expect From Your Patients in 2021: Financial Stress.” Feel free to give it a quick read if you Read More