Endeavor for Excellence

Team work process. young business managers crew working with new startup project. labtop on wood table, typing keyboard, texting message, analyze graph plans.

How to Establish Performance Baselines for Your Healthcare Team

Endeavor for Excellence, M3-Patient Experience, Patient Experience, Patient Feedback, Patient Satisfaction, Practice Management

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures.   If you have not been Read More

Portrait of smilling senior doctor of medicine in his ordination

Acute Access: Phone-Tag is Not the Answer

Acute Access, Endeavor for Excellence, Healthcare Accessibility, Healthcare Technology, M3-Patient Experience, Patient Experience, Patient Satisfaction, Telehealth, Thinking Thursdays TIPs

While four years have passed since its publication (in the healthcare industry that seems like a decade or more), our list of eight (8) essential practices for creating an exceptional patient experience is still entirely relevant today. What has changed Read More

Does Addressing Patients by Name Make a Difference?

Compassion in Healthcare, Customer Service, Endeavor for Excellence, Healthcare Myths, Office Culture, Patient Engagement, Patient Satisfaction, Personalized Healthcare, Relationships, Thinking Thursdays TIPs

Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 6]

Customer Service, Endeavor for Excellence, Patient Satisfaction, Reception, Relationships, Telephone Etiquette, Thinking Thursdays TIPs

We’re in the process of reviewing 10 Standards of Behavior. This week we review the last, but certainly not the least of the 10 Standards of Behavior, #10, Telephone Etiquette. We are taking highlights from MedicalGPS’ service improvement program, Endeavor Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 5]

Customer Service, Endeavor for Excellence, Reception, Thinking Thursdays TIPs, Waiting Room Rounding

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 4]

Compassion in Healthcare, Customer Service, Endeavor for Excellence, Reception, Relationships, Thinking Thursdays TIPs

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More