Acute Access

Avoiding the 7 Deadly Sins of Patient Experience

August 25, 2021August 26, 2021Acute Access, Communication, M3-Patient Experience, Patient Engagement, Patient Experience, Patient Satisfaction

Poor patient satisfaction scores can hurt an organization’s reputation and bottom line. As patients are becoming more savvy healthcare consumers, providing and maintaining an exceptional patient experience is not only a key to success, it is necessary for survival. Avoid Read More

Portrait of smilling senior doctor of medicine in his ordination

Acute Access: Phone-Tag is Not the Answer

August 18, 2021August 18, 2021Acute Access, Endeavor for Excellence, Healthcare Accessibility, Healthcare Technology, M3-Patient Experience, Patient Experience, Patient Satisfaction, Telehealth, Thinking Thursdays TIPs

While four years have passed since its publication (in the healthcare industry that seems like a decade or more), our list of eight (8) essential practices for creating an exceptional patient experience is still entirely relevant today. What has changed Read More

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