“You’ll never get a second chance to make a great first impression,“ according to the saying. Experts say it takes on average only 7 seconds for an individual to form their opinion of you. So, what do your patients experience when they arrive at your practice?
As discussed in our previous blog, “The Importance of Employee Engagement in Healthcare,” the majority of employees (nearly 71%) are either NOT fully engaged or actively disengaged. What is even more concerning, is the impact that disengaged employees can have on every aspect of an organization. From staff turnover and culture to accidents on the job and patient safety, employee engagement is one of the most significant factors correlating to patient mortality, safety, absenteeism, and staff turnover. In addition, research from Gallup suggests that companies lose an estimated $450-$500 billion a year in productivity from disengaged employees.
Friday, May 12th, 2017 was a historic day for internet cyber-terrorism. The world’s largest ransomware attack struck 150 countries crippling more than 300,000 devices across the globe. Major institutions such as U.K.'s National Health Service, Russia's Ministry of Interior, Chinese government agencies, Germany's Deutsche Bahn rail system, FedEx, Nissan, and Renault were just a few of those impacted by the massive cyber-attack.
Under MIPS, physicians and other healthcare providers have greater flexibility as it relates to meeting CMS’ reporting requirements.
As healthcare organizations continue to increase their efforts toward improving patient engagement, one of the first places they should start is with employee engagement. In fact, several studies have shown that employee engagement is one of the top variables correlating to mortality, complications, accidents on the job, patient safety, clinical outcomes, staff turnover, and absenteeism.
MACRA (The Medicare Access and CHIP Reauthorization Act of 2015) may be well underway, but many practices are still unsure about many details of the quality payment program; such as which program to select, which improvement activities to choose, and when to get started.
In the era of consumer driven healthcare, one size doesn’t fit all. If you look around, it doesn’t take long to see that personalization is everywhere. From the recommendations generated by algorithms of Amazon, Pandora, Pinterest, and Netflix to the marketing ads that pop up on our computer screens. These smart programs have figured out what is relevant to our individual interests and are personalizing our every experience.
April 24-28th is Patient Experience Week, and we would like to celebrate all of those in the healthcare field that are dedicated to impacting patients’ lives every day. This week provides a time for organizations and medical practices to show employees how much you appreciate their hard work and encourage their efforts on behalf of patients. It is a great way to enhance patient and staff relations, re-energize efforts, increase morale, and improve communication.
April 24-28th is Patient Experience Week, and MedicalGPS would like to honor all the physicians, nurses, administrators, and support staff everywhere, for their hard work, dedication, and compassion providing care to patients across the nation. Whether it’s the front desk attendant at the local primary care office, the oncology nurse at the regional cancer center or the general surgeon at the area hospital, each of you makes an incredible impact every day in the lives of your patients and the team at MedicalGPS, LLC honors YOU during this special week.
What if there was a way to improve healthcare quality and safety, reduce healthcare costs, and increase patient engagement? What if this solution was relatively inexpensive, and had very few downsides? Many believe that transparency in healthcare is the answer and that if it were a drug, it would likely be a blockbuster. Yet, today transparency is one of the most underutilized strategies in healthcare improvement.