The American Healthcare system has grown more convoluted and difficult to navigate since reforms that began in the late 1990s. Legislators have increased regulation and third-party players, while allowing private companies to make enormous profits at the expense of Americans struggling to pay for their own care. This has yielded a wide range of problems – Bloomberg reveals our system today wastes money and misses the importance of prevention. To remedy these issues, many things need to change, including new laws and consumer participation, but some companies are taking matters into their own hands. Three American business giants, Amazon, JPMorgan Chase, and Berkshire Hathaway are forming a coalition that will take a stab at simplifying care. They’re not the only ones: other tech companies including Apple are venturing into the health sector as well, with the same goal of streamlining. While details on the Amazon deal are sparse, the move still gives the new conglomerate huge power from the start, and will certainly have implications for doctors and patients alike. Here are five ways the health sector may change due to this trend.
With the ever-evolving quality and abundance of mobile technology, many industries have their choice of using more mobile applications than their decision makers have time to properly vet. The healthcare sector is one of the most daunting examples in the mobile space. Seemingly infinite mobile applications can either assist doctors, patients and administrators, or ultimately amount to a massive waste of time and resources. This article presents seven apps with solid benefits. Please know that MedicalGPS, LLC does not specifically endorse any of the products or applications mentioned below, we do however know that healthcare is rapidly changing as a result of mobile technology, and offer the following highlights for your information gathering purposes only.
Patient engagement is an essential part of providing safe and effective quality patient care. Patients that are more actively involved in managing their healthcare have better outcomes and incur lower costs. Increased patient loyalty and retention, improved employee satisfaction, reduced medical malpractice risk, and better financial performance, are all dependent on patient engagement.
As we optimistically embark upon a new year in 2018, all of us at MedicalGPS would like to take a moment to celebrate our clients' successes and triumphs of 2017. We invite you to check out several interesting and surprising M3 Patient Experience, M3 Advocate, and other MedicalGPS healthcare statistics on our 2017 Year in Review page.
If you missed part one or part two, be sure to catch up before continuing with this final part of our blog series on tactical techniques to foster five-star customer service. We close out with a couple of techniques that seem obvious, but are easy and often overlooked.
Successful, patient-centric communication skills are essential to building trust and positive repore within your practice and with your patients. Here is our second set of tactical techniques that your team can immediately establish to deliver 5-Star Customer Service. If you missed part one of this series, be sure to check it out. Look for part three of our tactical techniques coming in the next few days.
Establishing and maintaining a strong online presence can be essential to a medical practice’s success. A recent survey of 1,438 patients revealed that 82 percent evaluated online physician reviews, and 72 percent used them as a first step to finding a doctor. Proving that a healthy online reputation is not only good for visibility but rather it can be crucial for first impressions and increasing a patient population.
On November 2, 2017, the Centers for Medicare & Medicaid Services (CMS) delivered its final rule on the Quality Payment Program year two, starting January 1st, 2018. The rule did not vary much from the proposed regulation released in June.
Exemplary customer service does not happen by accident, it requires careful planning, a commitment to 5-star standards, and disciplined execution. To thrive in today’s healthcare value-based environment, understanding that value-based care is centered around the customer/patient is the essential first step.
Standardization is a commonly misunderstood term in the healthcare industry. It has been defined as the process by which healthcare products and services are chosen by a committee of key stakeholders, considering evidence-based results, to ensure quality patient care while adhering to fiscal responsibility. However, standardization can mean different things to different people.