Prioritizing the Patient’s Optimal Outcomes Through Care Coordination

medicine, healthcare and surgery concept - group of doctors or surgeons discussing spine x-ray on tablet pc computer screen at hospital

Prioritizing the Patient’s Optimal Outcomes Through Care Coordination

June 17, 2021June 23, 2021Care Coordination, Communication, Customer Service, Future of Healthcare, Patient Satisfaction, Thinking Thursdays TIPs

Care Coordination – A Tremendous Help I certainly wished someone had given me a handbook on parenting a child with special needs in the days following our son’s accident. Those early days were so foggy, and we had no idea Read More

medicine, healthcare, pediatry and people concept - close up of happy baby with mother and doctor at clinic

Service Recovery: Receiving Patient Feedback and Owning Mistakes

June 3, 2021Compassion in Healthcare, M3-Patient Experience, Patient Engagement, Patient Loyalty, Patient Satisfaction, Relationships, Service Recovery, Thinking Thursdays TIPs

A Professional Patient Hi, there. My name is Amanda and it’s a joy to join you today for this week’s Thinking Thursday TIPs. As the mother of four wonderful children (one of which has “special needs”), I’m no stranger to Read More

clinic, profession, people and medicine concept - happy female doctor over group of medics meeting at hospital

Advanced Practice Providers: How to Make Patients Feel Cared for and Comfortable

May 13, 2021Advanced Practice Providers, Future of Healthcare, M3-Patient Experience, Nurse Practitioners, Patient Engagement, Patient Satisfaction, Team Based Healthcare, Thinking Thursdays TIPs, Value Based Healthcare

Last week we began looking at APPs (advanced practice providers) as valuable members of a patient’s healthcare team, especially in today’s current shift from fee-for-service healthcare, to value-based healthcare. I quoted MEDI Leadership’s Kathy Gibala, and I think it’s worth Read More

How the Patient-provider Encounter Drives Patient Satisfaction

April 30, 2021April 30, 2021Communication, Employee Engagement, Patient Satisfaction, Practice Management, Provider Stress, Self Care, Thinking Thursdays TIPs

Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More

doctor talking to woman patient in office

How to Set a Culture that Leads to Patient Satisfaction, Starting with Your Physicians

April 23, 2021Communication, Employee Engagement, Future of Healthcare, M3-Patient Experience, Patient Satisfaction, Practice Management, Thinking Thursdays TIPs

Unique Challenges to Setting Culture It’s no coincidence that stress is a popular subject these days and has been the topic of several of our recent blogs. It’s not the sole topic of today’s Thinking Thursday TIPS, but it does Read More

How Telehealth Experience Will Soon Determine Patient Satisfaction

April 8, 2021Communication, Healthcare Accessibility, Healthcare Technology, Patient Engagement, Patient Satisfaction, Telehealth, Telemedicine, Thinking Thursdays TIPs, What Patients really Want

Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More

Research Shows You Can Improve Patient Satisfaction With Just One Endeavor

March 12, 2021March 12, 2021Communication, Employee Engagement, Leadership, M3-Patient Experience, Office Culture, Patient Satisfaction, Practice Management, Relationships, Thinking Thursdays TIPs

Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More

Has COVID-19 Impacted Your Bedside Manner?

February 25, 2021Communication, Customer Service, Healthcare Technology, M3-Patient Experience, Patient Satisfaction, Personalized Healthcare, Relationships, Service Recovery, Telemedicine, Telephone Etiquette, Thinking Thursdays TIPs

Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More

What Patients Really Do NOT Want: To Waste Their Time

October 22, 2020M3-Patient Experience, Patient Engagement, Patient Loyalty, Patient Satisfaction, Relationships, Telemedicine, Thinking Thursdays TIPs, Wait Times, What Patients really Want

The Waiting Game One Sunday last month, I experienced my first asthma attack in over two decades. My husband called some friends of ours to come stay with the kids so he could drive me to the hospital. In a Read More

A Successful Patient-Provider Relationship is All Your Patients Really Want

September 17, 2020Compassion in Healthcare, Health Literacy, Healthcare Accessibility, M3-Patient Experience, Patient Satisfaction, Personalized Healthcare, Relationships, What Patients really Want

Trust, Honesty and Effective Communication I consider myself to be a pretty decent mom, but there is that one time of year I have my doubts. It’s almost every September when I take my children to their well checkups and Read More

Patient Satisfaction

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