How Telehealth Experience Will Soon Determine Patient Satisfaction

April 8, 2021Communication, Healthcare Accessibility, Healthcare Technology, Patient Engagement, Patient Satisfaction, Telehealth, Telemedicine, Thinking Thursdays TIPs, What Patients really Want

Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More

Research Shows You Can Improve Patient Satisfaction With Just One Endeavor

March 12, 2021March 12, 2021Communication, Employee Engagement, Leadership, M3-Patient Experience, Office Culture, Patient Satisfaction, Practice Management, Relationships, Thinking Thursdays TIPs

Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More

Has COVID-19 Impacted Your Bedside Manner?

February 25, 2021Communication, Customer Service, Healthcare Technology, M3-Patient Experience, Patient Satisfaction, Personalized Healthcare, Relationships, Service Recovery, Telemedicine, Telephone Etiquette, Thinking Thursdays TIPs

Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More

What Patients Really Do NOT Want: To Waste Their Time

October 22, 2020M3-Patient Experience, Patient Engagement, Patient Loyalty, Patient Satisfaction, Relationships, Telemedicine, Thinking Thursdays TIPs, Wait Times, What Patients really Want

The Waiting Game One Sunday last month, I experienced my first asthma attack in over two decades. My husband called some friends of ours to come stay with the kids so he could drive me to the hospital. In a Read More

A Successful Patient-Provider Relationship is All Your Patients Really Want

September 17, 2020Compassion in Healthcare, Health Literacy, Healthcare Accessibility, M3-Patient Experience, Patient Satisfaction, Personalized Healthcare, Relationships, What Patients really Want

Trust, Honesty and Effective Communication I consider myself to be a pretty decent mom, but there is that one time of year I have my doubts. It’s almost every September when I take my children to their well checkups and Read More

Sometimes a Patient Just Wants To Hear “I’m Sorry” When Things Go Wrong

September 10, 2020Compassion in Healthcare, Customer Service, Online Reputation Management, Patient Engagement, Patient Satisfaction, Provider Reputation, Relationships, Service Recovery, Thinking Thursdays TIPs, What Patients really Want

The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More

What Patients Really Want is Patient Engagement

September 3, 2020Healthcare Technology, M3-Patient Experience, Patient Engagement, Patient Loyalty, Patient Satisfaction, Relationships, Service Recovery, Telemedicine, Telephone Etiquette, What Patients really Want

Patient Engagement As we continue our multi-week series called What Patients Really Want, I must admit the topic we’re covering this week, patient engagement, is especially intriguing to me for a couple of reasons. One: there’s mass amounts of research Read More

Patient Satisfaction