Myth or Not: Social Media is NOT an Essential Tool for Most Healthcare Organizations Social Media in Healthcare We published an article in 2017 titled, “Social Media and Healthcare: 10 Insightful Statistics” which highlighted a list of 10 statistics related to Read More
Stop. If you were about to discard this blog simply because the topic of ‘smiling’ seems too insignificant you may want to reconsider. I personally have a belief that greeting others with a smile does make a difference – a Read More
The last time we reported to you the percentage of patients that were using on-line reviews to find their healthcare provider the number was 82 percent. That was in 2018. The percentage is now a whopping 94 percent, based on Read More
The Importance of Service Recovery Cannot Be Overstated If your healthcare organization subscribes to M3-Patient Experience®, you and your team have perhaps the most powerful service recovery tool available on the market today. It’s not just my opinion. One of Read More
For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More
For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More
After checking in at my daughter’s local hospital emergency department seeking help for my five-year-old grandson whom had been vomiting for about 24 hours and still couldn’t hold down liquids, here’s a conversation between the emergency room doctor, my daughter, Read More
A report by Software Advice indicates that 82% of patients use online reviews to evaluate physicians and 72% use online reviews as their first step in finding a new doctor. Just how important are on-line reviews — 48% of the Read More