One major challenge facing all physician practices is patient scheduling. Regardless of the skill level, state-of-the-art equipment, and treatments available at the physician practice, patients cannot be adequately cared for without first gaining access to the care they need. Patient Read More
Proper attention paid to the patient’s telephone experience and telephone intake can have a huge, favorable impact on your practice. By exploring why messages occur, you can proactively work toward reducing message volume. This understanding will also help your care Read More
We’ve all heard the timeless adage: “You’ll never get a second chance to make a great first impression.“ In healthcare, this is true perhaps more than in any other environment. Experts say it takes on average only 7 seconds for Read More
Any debate about the importance of care team receptionists is sure to be a short one. Unfortunately, there is a tendency to diminish or even overlook the receptionist’s role. You won’t find any of that here. Instead of Receptionist, a Read More
This week’s Thinking Thursday’s TIPs focuses on the key role of the medical office receptionist. It can be argued that the role of the receptionist is among the most important on the care team. Unfortunately, the role of the receptionist Read More
Whether we’re waiting in line for a fancy coffee, waiting for a call back from our physician’s nurse, or waiting to see our healthcare provider, we place a massive value on our time. We often get more than just a Read More
Back in 2017, we published an article titled, “The Patient Experience Begins in the Waiting Room”. Since that time the importance of online reviews has increased exponentially. That being the case, patients begin to gather information about their healthcare experience Read More
David in His Fight Against Goliath This week I feel a bit like David in his fight against Goliath as we tackle the topic of phone etiquette and phone triage within healthcare and how it directly impacts the patient’s experience. Read More
We’re in the process of reviewing 10 Standards of Behavior. This week we review the last, but certainly not the least of the 10 Standards of Behavior, #10, Telephone Etiquette. We are taking highlights from MedicalGPS’ service improvement program, Endeavor Read More
We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More