We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More
As part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts, there are 10 Standards of Behavior and customer service techniques that every healthcare organization (indeed every business) will find critical as the organization seeks to Read More
For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More
In their recent book titled, “Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage”, authors Nicolaj Siggelkow and Christian Terwiesch describe four pathways that lead to improved customer connections; respond-to-desire, curated offering, coach behavior, and automatic execution—all of which, according Read More
Last week we shared three of the six TIPs related to improving acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. If you’d like to review TIPs from last week, click here. 1. Read More
We had the opportunity to connect with 150 or so practice managers/administrators this week, looking at ways to improve acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. This week’s webinar, “Acute Access: Read More
Continuing our 10 TIPs Your Patients Will Appreciate from last week’s Thinking Thursdays TIPs. Last week we talked about: Eye Contact Personal Details Matter Use Patient’s Preferred Name Active Listening is Key Avoid Medical Jargon Here’s the rest of the Read More
From time to time MedicalGPS offers training for our clients through our service improvement program, Endeavor for Excellence – Start Where the Patient Starts. We are about to kick-off a new session and we thought you would be interested in Read More