The MedicalGPS Blog

Closeup on mother with baby thanking pediatrician doctor for examination

It Pays to be Hospitable: in Healthcare and in Life

Creating a culture of service excellence that goes beyond ‘good customer service’ is all about being hospitable. Having spent my entire professional life in two service industries; the airlines and healthcare, using ‘hospitable’ to describe a customer-centered, service-oriented culture is Read More

Identify Loyal Patients and Increase 5-Star Online Reviews with M3-Advocate®

Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More

These 35 Tips Will Improve Patient Safety in Your Healthcare Facility

Very few protocols have gone through the level of scrutiny that patient and healthcare worker safety has endured in recent years. As an industry, we’ve learned so much so quickly that deploying the latest best practices for patient safety can Read More

10 Steps to Maximizing Patient Loyalty and Effecting Positive Change within a Physician Group Practice

How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More

Facing the Challenge of Patient Feedback and Reputation Management

  It’s no revelation that the ability to rely on word-of-mouth marketing and in-office patient retention alone is a thing of the past for healthcare providers and clinics. Today the internet is the “primary resource for patients searching for healthcare providers” Read More