The MedicalGPS Blog

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Vital Steps to Cure Mediocre Customer Service: Healthcare Has an Opportunity

Creating an environment that encourages patients to take an active role in their ongoing care separates the ordinary healthcare organization from the extraordinary healthcare organization.   A great healthcare organization demonstrates great patient engagement. In 1995 I had the opportunity Read More

Asian woman doctor is online visiting with a patient on the internet application and Listening of the symptoms and explains how to treat the initial disease, Concept of Medical technology.

Improving Patient Engagement and Retention Through Technology

From the exam room to the home, technology is transforming every facet of healthcare at a pace that’s both exciting and overwhelming. Artificial intelligence systems can accurately create predictive outcome models or design smarter medicine, and remote health technology keeps Read More

Closeup on mother with baby thanking pediatrician doctor for examination

It Pays to be Hospitable: in Healthcare and in Life

Creating a culture of service excellence that goes beyond ‘good customer service’ is all about being hospitable. Having spent my entire professional life in two service industries; the airlines and healthcare, using ‘hospitable’ to describe a customer-centered, service-oriented culture is Read More

Identify Loyal Patients and Increase 5-Star Online Reviews with M3-Advocate®

Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More

These 35 Tips Will Improve Patient Safety in Your Healthcare Facility

Very few protocols have gone through the level of scrutiny that patient and healthcare worker safety has endured in recent years. As an industry, we’ve learned so much so quickly that deploying the latest best practices for patient safety can Read More

10 Steps to Maximizing Patient Loyalty and Effecting Positive Change within a Physician Group Practice

How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More