The MedicalGPS Blog

How Electronic Health Records Help to Engage Patients and Reduce Errors

Bridging the Gap: The first time I met with my son’s neurodevelopmental disabilities physician, I thought she was a bit rude. She would ask a question regarding my son and then incessantly type away at her computer as I answered, Read More

frustrated with problems young business man working on laptop computer at home

How to De-Escalate Encounters with Frustrated, Angry, Emotionally Charged Patients

Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More

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Advanced Practice Providers: How to Make Patients Feel Cared for and Comfortable

Last week we began looking at APPs (advanced practice providers) as valuable members of a patient’s healthcare team, especially in today’s current shift from fee-for-service healthcare, to value-based healthcare. I quoted MEDI Leadership’s Kathy Gibala, and I think it’s worth Read More

How the Patient-provider Encounter Drives Patient Satisfaction

Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More