Waiting Room Rounding

medicine, healthcare and people concept - female doctor with clipboard talking to smiling woman patient at hospital

Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette

Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 5]

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More