Compassion in Healthcare

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How to De-Escalate Encounters with Frustrated, Angry, Emotionally Charged Patients

Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More

Easy Ways to Navigate Awkward Financial Conversations With Your Patients

Patient Collections Overhaul Last month we discussed the growing rate of financial stress among most patients in our blog post, “What to Expect From Your Patients in 2021: Financial Stress.” Feel free to give it a quick read if you Read More

What To Expect From Your Patients in 2021: Over-informed, Confused, and Distrustful

Last week we began our expectations for 2021 by initially characterizing the new kind of patient directly affected by the COVID-19 pandemic. In case you missed it, feel free to catch up here. In a nutshell: the rising rates of Read More

Get Exceptional Service Recovery with Compassion and Action

Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More

Patients Really Want More Patience and Less Anxiety

An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More