Compassion in Healthcare

Get Exceptional Service Recovery with Compassion and Action

Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More

Patients Really Want More Patience and Less Anxiety

An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More

A Successful Patient-Provider Relationship is All Your Patients Really Want

Trust, Honesty and Effective Communication I consider myself to be a pretty decent mom, but there is that one time of year I have my doubts. It’s almost every September when I take my children to their well checkups and Read More

Sometimes a Patient Just Wants To Hear “I’m Sorry” When Things Go Wrong

The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More

Does Addressing Patients by Name Make a Difference?

Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More