New Year, Same Old Pumpkin Well, the new year is here and despite our best wishes, COVID-19 is still rearing its ugly head. Remember when we all thought it would be over by summer of last year? We rolled into Read More
Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More
The Bill From the Ambulance Ride Like many newlywed couples, my husband and I were broke and inexperienced when we first got married. We were a recipe for disaster in Dave Ramsey’s book. For you see, both of us are Read More
An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More
Bedside Manner and Compassion This week’s topic is closely connected to what we discussed in last week’s blog. If you missed it, feel free to click here and catch up. All of the topics touched on last week (trust, honesty, Read More
Trust, Honesty and Effective Communication I consider myself to be a pretty decent mom, but there is that one time of year I have my doubts. It’s almost every September when I take my children to their well checkups and Read More
The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More
A New Point of View This week we continue our series, What Patients Really Want. As part of this series, I would like to introduce to you this week’s guest author, Amanda Gilchrist. Amanda is, in my best estimation, an Read More
Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More
Stop. If you were about to discard this blog simply because the topic of ‘smiling’ seems too insignificant you may want to reconsider. I personally have a belief that greeting others with a smile does make a difference – a Read More