Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More
The term nursing engagement encompasses the commitment level nurses have for their chosen profession as well as their satisfaction with the organizations where they practice their profession. Nursing engagement correlates directly with safety, quality, and patient experience performance scores. (1) Read More
This week, we take a look at five deadly sins that can kill the patient experience. 1. Ignored at the Reception Desk The receptionist’s desk is likely the first point of person-to-person contact your patients have with your organization. The Read More
In this week’s Thinking Thursdays TIPs we take a look at Empathy and Compassion. The two are not synonymous. According to Merriam-Webster, here are the definitions. Empathy: The action of understanding, being aware of, being sensitive to, and vicariously experiencing Read More
In this week’s Thinking Thursdays TIPs we remind ourselves how important it is to put safety first. To say everybody is ready for COVID-19 to be over is not an overstatement, even so, the fact remains the virus is here Read More
During these very trying COVID-19 times, while exploring a topic for this week’s Thinking Thursday’s TIPs, I kept telling myself, “Let’s redouble our efforts to show compassion and empathy for each other, now more than ever, during the COVID-19 pandemic.” Read More
In this week’s Thinking Thursdays TIPs we cover some practical items. Top Box Score: How is it Calculated and Does it Include Skipped Questions What happens when a patient skips a question? How Can a Provider Have a 0% Top Read More
STANDARDIZATION VS. PERSONALIZED CARE We are well into the new year and I cannot think of a better way to kick off Thinking Thursday TIPs for 2020 than to layout where successful healthcare organizations are headed. I specifically chose to Read More