Healthcare Accessibility

Portrait of smilling senior doctor of medicine in his ordination

Acute Access: Phone-Tag is Not the Answer

While four years have passed since its publication (in the healthcare industry that seems like a decade or more), our list of eight (8) essential practices for creating an exceptional patient experience is still entirely relevant today. What has changed Read More

How Telehealth Experience Will Soon Determine Patient Satisfaction

Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More

Patients Really Want Up-To-Date Access to Their Health Data

An Embarrassing Story The other day I was meeting someone for the first time. Judging by appearances, I estimated a good ten years of age between us – me being older. (The exact numbers aren’t necessary for this particular story Read More

Your Patients Want Help Navigating Their Healthcare Safely

Am I the only one who wished there was a “How-to-Do-Life-During-a-Global-Pandemic-for-Dummies” handbook at the initial outbreak of COVID-19? There were so many unknowns: “How am I going to buy groceries?”, “What do I do about my son’s doctor appointments?”, “Do Read More

What Patient Really Want: A Safe and Efficient Experience

COVID-19: Turn the Ship Around! Like the rest of the world, when the COVID-19 pandemic was materializing, I cancelled all non-emergent checkups for my family and steered-clear of healthcare facilities for quite some time. My youngest son with Cerebral Palsy Read More

Patients Want a Personal and Technologically Convenient Experience in Healthcare

The Best of Both It’s no surprise that in today’s technology-saturated culture, there is a vast amount of research on how technology can be used within the world of medicine. However, what I did find surprising was the amount of Read More

A Successful Patient-Provider Relationship is All Your Patients Really Want

Trust, Honesty and Effective Communication I consider myself to be a pretty decent mom, but there is that one time of year I have my doubts. It’s almost every September when I take my children to their well checkups and Read More

What Patients Really Want: Healthcare Accessibility

This week for our Thinking Thursday TIPs we’re starting a new multi-week series called “What Patients Really Want.” It’s no surprise to anyone that we’re living in a day and age of consumerism. What may be new is how rapidly Read More