Research clearly shows nursing engagement is a key factor in increasing medical quality, reducing medical errors, preventing complications, and the leading indicator of mortality variation. “[T]the most serious indicator of medical quality is the rate of patient deaths across hospitals. Read More
Hiring new staff for your medical practice can present you with some unexpected challenges. Healthcare cannot be compared to other industries. Working in a medical practice means having a lot of intense interactions with people who are either unwell or Read More
The US Department of Labor reported that by 2024, translation and interpretation will grow by 29%. The post-pandemic situation has also intensified the demand for medical interpretation. What makes it different from other forms of interpretation? To practice medical interpretation, Read More
The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More
In today’s healthcare environment, patient experience is more important than ever. Low patient satisfaction doesn’t just hurt a practice’s reputation, it directly affects the bottom line. Care teams that are able to create exceptional patient experiences while delivering quality care Read More
It’s no revelation that as fellow humans we naturally share a lot of similarities. We look similar, behave similarly, require the same elements to survive, and have a core set of senses and emotions that drive and guide us. Somehow, Read More
Below are several descriptions of Patient Engagement. As you read over these descriptions, check out the highlighted action words that reveal a common theme. This common theme may be considered the main goal of an effective patient engagement program. “Patient Read More
Ask most healthcare administrators, and they’ll list improving patient engagement as a primary focus of their teams. Many of those same practice managers will fail to list employee engagement in the same breath. Yet several studies have shown that employee engagement in Read More
Creating a culture of service excellence that goes beyond ‘good customer service’ is all about being hospitable. Having spent my entire professional life in two service industries; the airlines and healthcare, using ‘hospitable’ to describe a customer-centered, service-oriented culture is Read More
How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More