Relationships

How to Implement a Successful Messaging Workflow at Your Healthcare Practice

Care Coordination, Communication, Patient Engagement, Patient Experience, Patient Scheduling, Reception, Relationships

Proper attention paid to the patient’s telephone experience and telephone intake can have a huge, favorable impact on your practice. By exploring why messages occur, you can proactively work toward reducing message volume. This understanding will also help your care Read More

medicine, healthcare and people concept - female doctor with clipboard talking to smiling woman patient at hospital

Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette

Communication, Compassion in Healthcare, Customer Service, M3-Patient Experience, Patient Engagement, Patient Experience, Relationships, Service Excellence, Telephone Etiquette, Waiting Room Rounding

Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More

Opportunity

Patient Loyalty: The Service Recovery Paradox

Communication, Compassion in Healthcare, M3-Patient Experience, Negative Reviews, Patient Engagement, Patient Experience, Relationships, Service Recovery

Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance.  When talking about the opportunity represented by negative survey scores and unfavorable patient feedback, a common response I often hear is, “What Read More

7 Strategies for Improving Nursing Engagement

Care Coordination, Communication, Compassion in Healthcare, Decision Making, Nurse Practitioners, Nurses, Patient Experience, Relationships, Value Based Healthcare

Research clearly shows nursing engagement is a key factor in increasing medical quality, reducing medical errors, preventing complications, and the leading indicator of mortality variation. “[T]the most serious indicator of medical quality is the rate of patient deaths across hospitals. Read More

medicine, healthcare and people concept - doctor giving prescription to patient at medical office in hospital

5 Ways Medical Interpretation is Important in the Healthcare Industry

Communication, Healthcare Accessibility, Healthcare Technology, Medical Interpretation, Patient Engagement, Personalized Healthcare, Practice Management, Relationships, Telehealth

The US Department of Labor reported that by 2024, translation and interpretation will grow by 29%. The post-pandemic situation has also intensified the demand for medical interpretation. What makes it different from other forms of interpretation? To practice medical interpretation, Read More

The Importance of Patient Follow-Up and Service Recovery

Customer Service, Healthcare Technology, M3-Patient Experience, Online Reputation Management, Patient Engagement, Patient Satisfaction, Relationships, Service Recovery

The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More