How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More
The Time is Ripe Once upon a time, we had to intentionally “sign on” to the outside world from our homes. Remember the days of dial-up internet and phones that were connected to the wall? Now we have to take Read More
A Professional Patient Hi, there. My name is Amanda and it’s a joy to join you today for this week’s Thinking Thursday TIPs. As the mother of four wonderful children (one of which has “special needs”), I’m no stranger to Read More
Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More
Turning Conflict into an Opportunity for Improvement Make a Plan As we made clear in the last two Thinking Thursday TIPs, the world of healthcare is undergoing a major shift from fee-for-service care to value-based care. As healthcare facilities Read More
Prolonged Stress: A Secondary Crisis If you’ve been following our weekly blogs you’ve probably noticed a reoccurring theme. Judging by the growing statistics and even just within the feedback from our own readers, the topic of stress is a significant Read More
Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More
Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More
What Doesn’t Kill You I hereby declare Kelly Clarkson’s What Doesn’t Kill You as 2021’s theme song. Being a song about a breakup, it doesn’t exactly translate on all levels, but the age-old adage it leaves reverberating in my head Read More
Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More