Relationships

Patients Really Want More Patience and Less Anxiety

An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More

Patients Want a Personal and Technologically Convenient Experience in Healthcare

The Best of Both It’s no surprise that in today’s technology-saturated culture, there is a vast amount of research on how technology can be used within the world of medicine. However, what I did find surprising was the amount of Read More

What Patients Really Want: A Prompt Call Back

David in His Fight Against Goliath This week I feel a bit like David in his fight against Goliath as we tackle the topic of phone etiquette and phone triage within healthcare and how it directly impacts the patient’s experience. Read More

A Successful Patient-Provider Relationship is All Your Patients Really Want

Trust, Honesty and Effective Communication I consider myself to be a pretty decent mom, but there is that one time of year I have my doubts. It’s almost every September when I take my children to their well checkups and Read More

Sometimes a Patient Just Wants To Hear “I’m Sorry” When Things Go Wrong

The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More

What Patients Really Want is Patient Engagement

Patient Engagement As we continue our multi-week series called What Patients Really Want, I must admit the topic we’re covering this week, patient engagement, is especially intriguing to me for a couple of reasons. One: there’s mass amounts of research Read More

What Patients Really Want: Healthcare Accessibility

This week for our Thinking Thursday TIPs we’re starting a new multi-week series called “What Patients Really Want.” It’s no surprise to anyone that we’re living in a day and age of consumerism. What may be new is how rapidly Read More