Patient Engagement

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Increasing Patient Retention Through Improved Patient Engagement

To thrive in today’s healthcare environment, primary care as well as specialty care physicians must implement and maintain strong patient engagement strategies.  Effective patient engagement produces improved patient retention and patient outcomes. (1) Proactively engaging patients about their health and Read More

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5 Ways Medical Interpretation is Important in the Healthcare Industry

The US Department of Labor reported that by 2024, translation and interpretation will grow by 29%. The post-pandemic situation has also intensified the demand for medical interpretation. What makes it different from other forms of interpretation? To practice medical interpretation, Read More

The Importance of Patient Follow-Up and Service Recovery

The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More

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Vital Steps to Cure Mediocre Customer Service: Healthcare Has an Opportunity

Creating an environment that encourages patients to take an active role in their ongoing care separates the ordinary healthcare organization from the extraordinary healthcare organization.   A great healthcare organization demonstrates great patient engagement. In 1995 I had the opportunity Read More

Asian woman doctor is online visiting with a patient on the internet application and Listening of the symptoms and explains how to treat the initial disease, Concept of Medical technology.

Improving Patient Engagement and Retention Through Technology

From the exam room to the home, technology is transforming every facet of healthcare at a pace that’s both exciting and overwhelming. Artificial intelligence systems can accurately create predictive outcome models or design smarter medicine, and remote health technology keeps Read More

Identify Loyal Patients and Increase 5-Star Online Reviews with M3-Advocate®

Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More

10 Steps to Maximizing Patient Loyalty and Effecting Positive Change within a Physician Group Practice

How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More