Patient Experience

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How to Establish Performance Baselines for Your Healthcare Team

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures.   If you have not been Read More

Opportunity

Patient Loyalty: The Service Recovery Paradox

Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance.  When talking about the opportunity represented by negative survey scores and unfavorable patient feedback, a common response I often hear is, “What Read More

7 Strategies for Improving Nursing Engagement

Research clearly shows nursing engagement is a key factor in increasing medical quality, reducing medical errors, preventing complications, and the leading indicator of mortality variation. “[T]the most serious indicator of medical quality is the rate of patient deaths across hospitals. Read More