Provider Reputation

Facing the Challenge of Patient Feedback and Reputation Management

Infodemic, M3-Advocate, M3-Patient Experience, Negative Reviews, Online Reputation Management, Patient Experience, Provider Reputation

  It’s no revelation that the ability to rely on word-of-mouth marketing and in-office patient retention alone is a thing of the past for healthcare providers and clinics. Today the internet is the “primary resource for patients searching for healthcare providers” Read More

Portrait of a happy patient smiling and looking at the camera

Patients Typically Start With Google Reviews Before Choosing a Healthcare Provider

Healthcare Technology, M3-Advocate, M3-Patient Experience, Online Reputation Management, Patient Satisfaction, Provider Reputation, Service Recovery, Thinking Thursdays TIPs

Social Proof Last week we began discussing the topic of your healthcare facility’s Google reviews and how to leverage your satisfied patients to improve your online reputation. Google really has become our one-stop-shop for basically all information these days: directions Read More

Highly Satisfied Patients Are Your Advocates: Leveraging Google Reviews to Grow Your Practice

M3-Advocate, M3-Patient Experience, Online Reputation Management, Patient Satisfaction, Provider Reputation, Service Recovery, Thinking Thursdays TIPs

Online Reputation What did we do before the internet? Seriously. Just yesterday I learned how to replace a damaged spindle, I refilled several prescriptions, I ordered groceries, I researched the pharmacy’s hours of operation, and I shopped for a new Read More

Get Exceptional Service Recovery with Compassion and Action

Compassion in Healthcare, Customer Service, Healthcare Technology, M3-Patient Experience, Provider Reputation, Relationships, Service Recovery, Thinking Thursdays TIPs

Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More

What Patients Really Want: A Prompt Call Back

Customer Service, M3-Patient Experience, Online Reputation Management, Patient Engagement, Provider Reputation, Reception, Relationships, Social Media, Telephone Etiquette, What Patients really Want

David in His Fight Against Goliath This week I feel a bit like David in his fight against Goliath as we tackle the topic of phone etiquette and phone triage within healthcare and how it directly impacts the patient’s experience. Read More

Sometimes a Patient Just Wants To Hear “I’m Sorry” When Things Go Wrong

Compassion in Healthcare, Customer Service, Online Reputation Management, Patient Engagement, Patient Satisfaction, Provider Reputation, Relationships, Service Recovery, Thinking Thursdays TIPs, What Patients really Want

The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More

What Patients Really Want: Healthcare Accessibility

Customer Service, Healthcare Accessibility, M3-Patient Experience, Online Reputation Management, Patient Satisfaction, Personalized Healthcare, Provider Reputation, Relationships, What Patients really Want

This week for our Thinking Thursday TIPs we’re starting a new multi-week series called “What Patients Really Want.” It’s no surprise to anyone that we’re living in a day and age of consumerism. What may be new is how rapidly Read More

How Essential is Social Media for Healthcare Organizations?

Healthcare Myths, Healthcare Technology, M3-Patient Experience, Online Reputation Management, Patient Loyalty, Provider Reputation, Service Recovery, Social Media, Thinking Thursdays TIPs

Myth or Not:  Social Media is NOT an Essential Tool for Most Healthcare Organizations Social Media in Healthcare We published an article in 2017 titled, “Social Media and Healthcare: 10 Insightful Statistics” which highlighted a list of 10 statistics related to Read More