What Patients Really Want: A Prompt Call Back

October 1, 2020Customer Service, M3-Patient Experience, Online Reputation Management, Patient Engagement, Provider Reputation, Reception, Relationships, Social Media, Telephone Etiquette, What Patients really Want

David in His Fight Against Goliath This week I feel a bit like David in his fight against Goliath as we tackle the topic of phone etiquette and phone triage within healthcare and how it directly impacts the patient’s experience. Read More

Sometimes a Patient Just Wants To Hear “I’m Sorry” When Things Go Wrong

September 10, 2020Compassion in Healthcare, Customer Service, Online Reputation Management, Patient Engagement, Patient Satisfaction, Provider Reputation, Relationships, Service Recovery, Thinking Thursdays TIPs, What Patients really Want

The Hippocratic Oath Chances are if you’re reading this article, you have most likely heard the expression, “First, do no harm” and have maybe even dedicated your life’s work to upholding these words. It derives from the Latin phrase, “primum Read More

What Patients Really Want: Healthcare Accessibility

August 21, 2020August 28, 2020Customer Service, Healthcare Accessibility, M3-Patient Experience, Online Reputation Management, Patient Satisfaction, Personalized Healthcare, Provider Reputation, Relationships, What Patients really Want

This week for our Thinking Thursday TIPs we’re starting a new multi-week series called “What Patients Really Want.” It’s no surprise to anyone that we’re living in a day and age of consumerism. What may be new is how rapidly Read More

How Essential is Social Media for Healthcare Organizations?

August 7, 2020Healthcare Myths, Healthcare Technology, M3-Patient Experience, Online Reputation Management, Patient Loyalty, Provider Reputation, Service Recovery, Social Media, Thinking Thursdays TIPs

Myth or Not: Social Media is NOT an Essential Tool for Most Healthcare Organizations Social Media in Healthcare We published an article in 2017 titled, “Social Media and Healthcare: 10 Insightful Statistics” which highlighted a list of 10 statistics related to Read More

“Excellence Wins” in Healthcare – Money and Love

November 26, 2019April 9, 2020Customer Service, Decision Making, M3-Patient Experience, Patient Engagement, Practice Management, Provider Reputation, Relationships, Thinking Thursdays TIPs

We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More

“Excellence Wins” in Healthcare – Managers Push: Leaders Inspire.

October 17, 2019April 9, 2020Employee Engagement, M3-Patient Experience, Practice Management, Provider Reputation, Thinking Thursdays TIPs

Can you believe it’s nine weeks already that we’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton? Mr. Schulze established a new standard of excellence in his industry and we’re finding practical Read More

“Excellence Wins” in Healthcare – More Than a Pair of Hands

September 27, 2019April 9, 2020Customer Service, Online Reputation Management, Patient Loyalty, Provider Reputation, Thinking Thursdays TIPs

For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More

“Excellence Wins” in Healthcare: Three Kinds of Customers (and Three Ways to Lose Them)

September 19, 2019April 9, 2020Customer Service, Online Reputation Management, Patient Loyalty, Provider Reputation, Thinking Thursdays TIPs

Provider Reputation

Recent Posts