Practice Management

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Vital Steps to Cure Mediocre Customer Service: Healthcare Has an Opportunity

Creating an environment that encourages patients to take an active role in their ongoing care separates the ordinary healthcare organization from the extraordinary healthcare organization.   A great healthcare organization demonstrates great patient engagement. In 1995 I had the opportunity Read More

These 35 Tips Will Improve Patient Safety in Your Healthcare Facility

Very few protocols have gone through the level of scrutiny that patient and healthcare worker safety has endured in recent years. As an industry, we’ve learned so much so quickly that deploying the latest best practices for patient safety can Read More

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How to De-Escalate Encounters with Frustrated, Angry, Emotionally Charged Patients

Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More

How the Patient-provider Encounter Drives Patient Satisfaction

Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More