Future of Healthcare

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Vital Steps to Cure Mediocre Customer Service: Healthcare Has an Opportunity

Creating an environment that encourages patients to take an active role in their ongoing care separates the ordinary healthcare organization from the extraordinary healthcare organization.   A great healthcare organization demonstrates great patient engagement. In 1995 I had the opportunity Read More

Asian woman doctor is online visiting with a patient on the internet application and Listening of the symptoms and explains how to treat the initial disease, Concept of Medical technology.

Improving Patient Engagement and Retention Through Technology

From the exam room to the home, technology is transforming every facet of healthcare at a pace that’s both exciting and overwhelming. Artificial intelligence systems can accurately create predictive outcome models or design smarter medicine, and remote health technology keeps Read More

Identify Loyal Patients and Increase 5-Star Online Reviews with M3-Advocate®

Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More

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How to Increase Healthcare Revenue and Decrease Service Recovery Expenses

Patient Feedback: Ultimately Important There’s nothing more frustrating than having a bad experience with a large, seemingly monopolistic entity, knowing that any feedback you might provide is utterly worthless in improving customer treatment. Regardless of how many times you passionately Read More

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How Electronic Health Records Help to Engage Patients and Reduce Errors

Bridging the Gap: The first time I met with my son’s neurodevelopmental disabilities physician, I thought she was a bit rude. She would ask a question regarding my son and then incessantly type away at her computer as I answered, Read More

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Advanced Practice Providers: How to Make Patients Feel Cared for and Comfortable

Last week we began looking at APPs (advanced practice providers) as valuable members of a patient’s healthcare team, especially in today’s current shift from fee-for-service healthcare, to value-based healthcare. I quoted MEDI Leadership’s Kathy Gibala, and I think it’s worth Read More