Turning Conflict into an Opportunity for Improvement Make a Plan As we made clear in the last two Thinking Thursday TIPs, the world of healthcare is undergoing a major shift from fee-for-service care to value-based care. As healthcare facilities Read More
Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More
Thinking Thursdays TIPs Providing Healthcare is Challenging Enough Without Workplace Stress Workplace Stress Defined Most of us love a good challenge – that victorious high you feel after conquering a seemingly impossible task through the implementation of a plan and Read More
Self-Sacrificing According to the 2020 Medical Economics Physician Burnout Survey, ninety-one percent of doctors say they have felt burn out from practicing medicine at some point in their career. (1) The job of a healthcare professional is naturally self-sacrificing, but Read More
An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More
Myth or Not: Team Huddles Improve the Patient Experience Myths Debunked We’ve been doing some Myth Debunking over the last few weeks. Here’s where we’ve been, just in case you missed a week, or you’d like to revisit. Week One: Read More
This week we continue with part two of what it means to effectively lead through the COVID-19 crisis. You can read or review part 1 here. Staying grounded in the organization’s guiding principles is especially difficult during a crisis. Emotions Read More
This week we take a look at what it means to effectively lead through the COVID-19 crisis. Responding to the emotional needs of patients, employees, and colleagues with empathy and compassion can be challenging, even more so during COVID-19. The Read More
In this week’s Thinking Thursdays TIPs we remind ourselves how important it is to put safety first. To say everybody is ready for COVID-19 to be over is not an overstatement, even so, the fact remains the virus is here Read More
As the effects of COVID-19 continue, we have a front-row seat to observe how health literacy, or sadly in many cases, the lack of health literacy, plays out in our society. According to the Center for Disease Control (CDC), health Read More