An Anxious America Do you remember the first time you went to the grocery store after the initial outbreak of COVID-19? I do. I walked in wearing my mask, armed with a can of disinfectant wipes and a bottle of Read More
Myth or Not: Team Huddles Improve the Patient Experience Myths Debunked We’ve been doing some Myth Debunking over the last few weeks. Here’s where we’ve been, just in case you missed a week, or you’d like to revisit. Week One: Read More
This week we continue with part two of what it means to effectively lead through the COVID-19 crisis. You can read or review part 1 here. Staying grounded in the organization’s guiding principles is especially difficult during a crisis. Emotions Read More
This week we take a look at what it means to effectively lead through the COVID-19 crisis. Responding to the emotional needs of patients, employees, and colleagues with empathy and compassion can be challenging, even more so during COVID-19. The Read More
In this week’s Thinking Thursdays TIPs we remind ourselves how important it is to put safety first. To say everybody is ready for COVID-19 to be over is not an overstatement, even so, the fact remains the virus is here Read More
As the effects of COVID-19 continue, we have a front-row seat to observe how health literacy, or sadly in many cases, the lack of health literacy, plays out in our society. According to the Center for Disease Control (CDC), health Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More