Patient Engagement

Connected Strategy – Pathways that Lead to Improved Customer Connections

In their recent book titled, “Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage”, authors Nicolaj Siggelkow and Christian Terwiesch describe four pathways that lead to improved customer connections; respond-to-desire, curated offering, coach behavior, and automatic execution—all of which, according Read More

Riverview Health: Utilizing M3-Patient Experience® in Pursuit of Service Excellence

FOR IMMEDIATE RELEASE Nashville, Tennessee – September 25, 2018 —MedicalGPS, LLC (“MGPS”) and Riverview Health entered into an agreement in November 2017 whereby MGPS is providing Riverview Health and its multispecialty physician practices with M3-Patient Experience, MGPS’ real-time, patient engagement Read More