Patient Engagement

Telemedicine: Managing the COVID-19 Pandemic and the New Normal

COVID-19 and Telemedicine As the impact of COVID-19 began to sweep across the country last month many of you quickly jumped into action to ramp-up delivery of care utilizing telemedicine technologies. To accommodate the shift to telemedicine, here at MedicalGPS Read More

Let’s Show a Little Kindness: Compassion and Empathy Work

During these very trying COVID-19 times, while exploring a topic for this week’s Thinking Thursday’s TIPs, I kept telling myself, “Let’s redouble our efforts to show compassion and empathy for each other, now more than ever, during the COVID-19 pandemic.” Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 1]

As part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts, there are 10 Standards of Behavior and customer service techniques that every healthcare organization (indeed every business) will find critical as the organization seeks to Read More