The Importance of Empathy in Healthcare: Advancing Humanism

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What does it mean to advance humanism in healthcare?  According to Arnold P. Gold Foundation advancing humanism in healthcare is characterized as, “a respectful and compassionate relationship between physicians, members of the healthcare team and their patients.”  A recent article  published January 26, 2019 in Modern Healthcare talks about the importance of having all members of the healthcare team constantly educated regarding how to utilize patient-communication-best-practices to ensure the best outcomes.  This title says it all, “Physician empathy a key driver of patient satisfaction”.  This article was published by Science Daily® and points out that sixty-five percent of patient satisfaction was attributed to physician empathy. Additional Gold Foundation studies have also recognized the impact empathy has on improving health outcomes and its significance in patient care.

What is Empathy?


Empathy is defined as, “the ability to understand and share the feelings of another.” It is the capacity to put one’s self in another’s shoes and feel what that person is going through and share their emotions and feelings. It is the recognition and validation of a patient’s fear, anxiety, pain, and worry. It is the ability to understand patients’ feelings and facilitate a more accurate diagnoses and more caring treatment.  Expressing patient empathy indeed advances humanism in healthcare – as a matter of fact — expressing empathy in healthcare is THE KEY INGREDIENT to enhancing the patient experience and patient encounter.

Both empathy and compassion in healthcare play vital roles in the patient experience and are key components of the physician-patient relationship. When a patient arrives to see their healthcare provider, the patient’s medical condition — whether it is a severe illness or injury, a chronic condition, or simply a routine check-up – will often manifest emotions such as anxiety, fear, and apprehension. Patients want to know they are receiving the very best care, and that is conveyed when their care team is empathetic and compassionate.

Why is Empathy Important?

Empathy extends far beyond a patient’s medical history, signs, and symptoms. It is more than a clinical diagnosis and treatment. Empathy encompasses a connection and an understanding that includes the mind, body, and soul.  Expressing empathy is highly effective and powerful, which builds patient trust, calms anxiety, and improves health outcomes.  Research has shown empathy and compassion to be associated with better adherence to medications, decreased malpractice cases, fewer mistakes, and increased patient satisfaction.  Expressing empathy, one patient at a time, advances humanism in healthcare.

When I first watched the video below, I was reminded, and blown-away, by the notion that the smallest expressions of empathy make huge lasting impressions.  Checkout the Cleveland Clinic’s, Delos “Toby” Cosgrove, MD, President and CEO, as he and his team demonstrate some special moments that exemplifies the power of empathy in healthcare. The video has become a viral sensation, with 4,437,714 views on YouTube, as of this writing. It may be viewed below:

On-Demand Video Demo of M3 Patient Experience

24 thoughts on “The Importance of Empathy in Healthcare: Advancing Humanism

  1. Great article! Empathy is what makes the medical science work; patients should feel that they are in the right hands, in order to cope and heal. That is the first step towards any medical diagnosis. Unfortunately, doctors and nurses are so overburdened and hard-pressed for time, that this aspect of medicine is not being seen anymore.

  2. My husband and I just moved to a new area, so I want to find a clinic we can go to in an emergency. I didn’t know empathy can reduce the number of mistakes and malpractice cases in a medical clinic. I’ll keep that in mind to find the most friendly clinic in town that has flexible payment options, thanks to this post!

  3. Really great article. I think having a good understanding of how people feel, in addition to being a great doctor is a plus. Not everyone knows what their patient’s whole life is like and what they have been through. Having the knowledge on how to approach certain situations can be really helpful.

  4. I completely agree with the fact that humanism might enhance the effectiveness of the health care system. Patient engagement is an important aspect of health care services and a physician should take suitable measures to build a bridge of trust with the patients which helps a lot to get access to the in-depth information about the health of a patient. Such information helps to provide more accurate medication.

  5. Jerry Stone! Excellent article thanks for this source. This article was great and very informative. Our website of hospital billing provides the solutions to this aspect. This article is very beneficial to me and I deal with a website to ensure proper working of the hospital billing system. I will go through this article again.

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  7. I liked how this article pointed out that expressing empathy can improve patients’ experience and their relationship with physicians. I could imagine running to the same doctors when I have my children someday. So, it would be nice to have a supportive and understanding family health care provider.

  8. I definitely agree with this post that empathy is important in the healthcare industry as it helps doctors to relate better with their patients. The other day my wife mentioned she is looking for a doctor. I will remind her to choose someone who is empathetic as they are qualified.

  9. Thank you for sharing this informative article about urgent care. I hope there are more practitioner who could read this and be guided accordingly.

  10. You made a good point that empathy can also help a lot being a nurturing person to others. I’m interested in looking for a home healthcare provider soon because I think my dad will need a lot of help as he recovers from his surgery. It would be best to look for one that he would truly enjoy hanging out with.

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