Proper attention paid to the patient’s telephone experience and telephone intake can have a huge, favorable impact on your practice. By exploring why messages occur, you can proactively work toward reducing message volume. This understanding will also help your care Read More
We’ve all heard the timeless adage: “You’ll never get a second chance to make a great first impression.“ In healthcare, this is true perhaps more than in any other environment. Experts say it takes on average only 7 seconds for Read More
A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare Read More
Any debate about the importance of care team receptionists is sure to be a short one. Unfortunately, there is a tendency to diminish or even overlook the receptionist’s role. You won’t find any of that here. Instead of Receptionist, a Read More
Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. If you have not been Read More
Last week we kicked-off MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts (E4E). If you missed last week’s announcement, which included steps #1 and #2 to get started, click here to get the ball rolling. Starting Read More
Welcome If you are a regular reader of MedicalGPS’ blog, Thinking Thursdays TIPs, we likely already know each other- it’s a pleasure to be with you again. If we do not currently know each other, my name is Jerry Stone, Read More
When someone asks, “What do you do?”, your answer is most likely short and to the point, describing your job or occupation. The ‘what’ is straightforward enough. After you answer the ‘what’, not too many people will ever follow up Read More
Being a nurse is hard. You face a lot of challenges, both physical and mental, and see numerous patients every day. At some point in your career, no matter how successful you’ve been, you may even start to doubt your Read More
Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance. When talking about the opportunity represented by negative survey scores and unfavorable patient feedback, a common response I often hear is, “What Read More