Author: Jerry Stone

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How to Establish Performance Baselines for Your Healthcare Team

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures.   If you have not been Read More

Opportunity

Patient Loyalty: The Service Recovery Paradox

Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance.  When talking about the opportunity represented by negative survey scores and unfavorable patient feedback, a common response I often hear is, “What Read More

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Increasing Patient Retention Through Improved Patient Engagement

To thrive in today’s healthcare environment, primary care as well as specialty care physicians must implement and maintain strong patient engagement strategies.  Effective patient engagement produces improved patient retention and patient outcomes. (1) Proactively engaging patients about their health and Read More