Author: Jerry Stone

Female doctor explaining diagnosis to her patient. Brunette woman having consultation with smiling blonde girl in medical office.

Increasing Patient Retention Through Improved Patient Engagement

To thrive in today’s healthcare environment, primary care as well as specialty care physicians must implement and maintain strong patient engagement strategies.  Effective patient engagement produces improved patient retention and patient outcomes. (1) Proactively engaging patients about their health and Read More

7 Strategies for Improving Nursing Engagement

Research clearly shows nursing engagement is a key factor in increasing medical quality, reducing medical errors, preventing complications, and the leading indicator of mortality variation. “[T]the most serious indicator of medical quality is the rate of patient deaths across hospitals. Read More

The Importance of Patient Follow-Up and Service Recovery

The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More