Riverview Health: Utilizing M3-Patient Experience® in Pursuit of Service Excellence

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Nashville, Tennessee – September 25, 2018 —MedicalGPS, LLC (“MGPS”) and Riverview Health entered into an agreement in November 2017 whereby MGPS is providing Riverview Health and its multispecialty physician practices with M3-Patient Experience, MGPS’ real-time, patient engagement tool that helps physicians, support staff and practice managers maximize the patient’s clinic experience.  As of this writing, Riverview Health and MGPS offer the following update regarding the success that Riverview Health has had to date as it relates to achieving, and sustaining service excellence.

Mark Smith, Director of Population Health Management for Riverview Health, said, “Riverview Health needed a way to hear from our patients on a continuous, real-time basis.  The on-going patient feedback we receive via M3-Patient Experience furthers our care-teams’ efforts to provide the very best in compassionate, patient-centered care to everyone in our community that chooses Riverview Heath.  Because Riverview Health continually promotes a progressive, nurturing environment, we have found M3-Patient Experience fits us well — allowing us to stay better attuned to the needs of each patient, with the overall aim of helping our patients and their families have a great clinic experience.  We are very pleased with the product and services, and especially grateful for MGPS’ willingness to meet our unique reporting needs – we couldn’t be happier.”

MGPS’ COO and Co-founder, Jerry L. Stone said, “We are delighted to have the opportunity to serve the physicians, administrators, and support staff of Riverview Health.  Hearing about, and now experiencing first-hand Riverview Health’s patient-centered, innovative and progressive pursuit of service excellence, we are honored that Riverview Health selected MGPS, and M3-Patient Experience® as their preferred patient engagement management tool, to reach even higher levels of quality in this rapidly changing, value-based healthcare environment.”

M3-Patient Experience uniquely;

  • facilitates patient engagement and equips physicians and practice managers with real-time, actionable patient feedback;
  • immediately identifies acute service recovery opportunities;
  • facilitates service recovery that reduces medical malpractice risk and improves patient loyalty and retention;
  • enables 24/7/365 benchmarking and reporting;
  • leverages existing clinic staff and equipment;
  • requires only one hour of web-based training;
  • maximizes CG-CAHPS scores.


About M3-Patient Experience®

M3-Patient Experience is an internet-based, HIPAA compliant, patient engagement tool that provides physician practice leadership the capability to continuously monitor, measure and maximize patient retention and patient loyalty. M3-Patient Experience monitors each segment of the patient’s experience, from beginning to end, including; appointment scheduling, check-in, rooming, vitals, provider-patient encounter, messaging, ancillaries, checkout, and billing. M3-Patient Experience captures patient feedback electronically, facilitating patient engagement in a real and effective way. Patient feedback is delivered real-time directly to providers and leadership via GPSMapping®, MedicalGPS’ Healthcare Business Intelligence Solution.

About Riverview Health

Riverview Health is a comprehensive healthcare network comprised of a full-service, 156-bed hospital located in Noblesville, Indiana, and 25 primary, immediate and specialty care facilities located in Hamilton County.

More than 350 physicians—many of who are board certified or fellowship trained—provide healthcare services in 35 medical specialties. Their expertise, coupled with exceptional specialists and nursing staff, is one of the many reasons Riverview Health is frequently recognized for clinical and service excellence.

Riverview Health’s goal is to provide compassionate, patient-centered care to the Noblesville community and surrounding areas.  Riverview Health continually promotes a progressive, nurturing environment—and supports the community through educational seminars, screenings and other events, aimed at helping individuals, and their family members stay well.

Click here to learn more about Riverview Health.


About MedicalGPS®, LLC

MedicalGPS specializes in the delivery of services and products that provide actionable information to the fingertips of healthcare professionals. Unique to MedicalGPS’ product offerings is M3-Patient Experience®, a real-time patient engagement system that monitors, measures and maximizes patient loyalty and patient retention. Using GPSMapping®, MedicalGPS’ proprietary business intelligence information system, healthcare decision makers enjoy a full array of internet-based decision support tools, some dating back to 2003, which include; real-time patient engagement, chronic disease management modules, provider-to-patient connectivity, financial & clinical benchmarking dashboards, E & M coding profiles, payer mix & reimbursement trends, and other tools designed to maximize the patient’s experience and optimize care.

Click here to learn more about MedicalGPS.

Further inquiries may be directed to
Jerry Stone, MedicalGPS
904 Harpeth Valley Place
Nashville, TN 37221

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