Very few protocols have gone through the level of scrutiny that patient and healthcare worker safety has endured in recent years. As an industry, we’ve learned so much so quickly that deploying the latest best practices for patient safety can Read More
The power of social media to exponentially amplify good, bad, and even neutral patient experiences and health information simply can’t be ignored today. Despite its prevalence in most of our personal lives and leisure time, a surprising number of practice Read More
Poor patient satisfaction scores can hurt an organization’s reputation and bottom line. As patients are becoming more savvy healthcare consumers, providing and maintaining an exceptional patient experience is not only a key to success, it is necessary for survival. Avoid Read More
Empathy and Compassion in Healthcare Responding to the emotional needs of patients with empathy and compassion can be challenging, at best, and it takes much practice to get it right. The first step is to recognize that there is an Read More
Care Coordination – A Tremendous Help I certainly wished someone had given me a handbook on parenting a child with special needs in the days following our son’s accident. Those early days were so foggy, and we had no idea Read More
Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More
Turning Conflict into an Opportunity for Improvement Make a Plan As we made clear in the last two Thinking Thursday TIPs, the world of healthcare is undergoing a major shift from fee-for-service care to value-based care. As healthcare facilities Read More
Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More
Unique Challenges to Setting Culture It’s no coincidence that stress is a popular subject these days and has been the topic of several of our recent blogs. It’s not the sole topic of today’s Thinking Thursday TIPS, but it does Read More
Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More