I recently received an email from my physician’s office that read as follows. The email was a surprise. I was not expecting test results or any other type of correspondence from my physician. A little anxious to know what was Read More
Creating a culture of service excellence within a physician practice happens one patient at a time, which means, this highly sought-after culture can be achieved and sustained by any practice willing to stay focused and put forth consistent effort. Amazing Read More
This week’s Thinking Thursday’s TIPs focuses on the key role of the medical office receptionist. It can be argued that the role of the receptionist is among the most important on the care team. Unfortunately, the role of the receptionist Read More
In today’s healthcare environment, patient experience is more important than ever. Low patient satisfaction doesn’t just hurt a practice’s reputation, it directly affects the bottom line. Care teams that are able to create exceptional patient experiences while delivering quality care Read More
When your primary goal is to improve and better market your practice, most experts place substantial value on commanding your online patient review scores. Public star ratings and reviews are certainly important for attracting patients, but too many practices have Read More
Whether we’re waiting in line for a fancy coffee, waiting for a call back from our physician’s nurse, or waiting to see our healthcare provider, we place a massive value on our time. We often get more than just a Read More
Back in 2017, we published an article titled, “The Patient Experience Begins in the Waiting Room”. Since that time the importance of online reviews has increased exponentially. That being the case, patients begin to gather information about their healthcare experience Read More
Below are several descriptions of Patient Engagement. As you read over these descriptions, check out the highlighted action words that reveal a common theme. This common theme may be considered the main goal of an effective patient engagement program. “Patient Read More
Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More
Very few protocols have gone through the level of scrutiny that patient and healthcare worker safety has endured in recent years. As an industry, we’ve learned so much so quickly that deploying the latest best practices for patient safety can Read More