We’ve all heard the timeless adage: “You’ll never get a second chance to make a great first impression.“ In healthcare, this is true perhaps more than in any other environment. Experts say it takes on average only 7 seconds for Read More
Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More
A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare Read More
Any debate about the importance of care team receptionists is sure to be a short one. Unfortunately, there is a tendency to diminish or even overlook the receptionist’s role. You won’t find any of that here. Instead of Receptionist, a Read More
Don’t Ask and You May Get What You Don’t Want The last thing most physicians want is to receive a negative review on Google or another social media site. Reading about the practice’s lack of service, as perceived by a Read More
Don’t Take Your Patients’ Loyalty for Granted In today’s highly competitive healthcare environment, patient loyalty is constantly strived for but often assumed or even taken for granted. It’s safe to say that every healthcare organization desires to foster patient loyalty Read More
Creating a culture of service excellence within a physician practice happens one patient at a time, which means, this highly sought-after culture can be achieved and sustained by any practice willing to stay focused and put forth consistent effort. Amazing Read More
This week’s Thinking Thursday’s TIPs focuses on the key role of the medical office receptionist. It can be argued that the role of the receptionist is among the most important on the care team. Unfortunately, the role of the receptionist Read More
The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More
In today’s healthcare environment, patient experience is more important than ever. Low patient satisfaction doesn’t just hurt a practice’s reputation, it directly affects the bottom line. Care teams that are able to create exceptional patient experiences while delivering quality care Read More