Customer Service

10 Standards of Behavior Essential for Every Healthcare Organization [Part 6]

We’re in the process of reviewing 10 Standards of Behavior. This week we review the last, but certainly not the least of the 10 Standards of Behavior, #10, Telephone Etiquette. We are taking highlights from MedicalGPS’ service improvement program, Endeavor Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 5]

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 4]

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More

Thinking Thursdays TIPs: “Excellence Wins”: Why Repetition is a Good Thing

We are into week seven of reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. Mr. Schulze established a new standard of excellence in his industry and we’re finding practical applications from Mr. Schulze’s Read More