How to Establish Performance Baselines for Your Healthcare Team

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How to Establish Performance Baselines for Your Healthcare Team

September 7, 2022September 8, 2022Endeavor for Excellence, M3-Patient Experience, Patient Experience, Patient Feedback, Patient Satisfaction, Practice Management

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. If you have not been Read More

Employee Engagement in Healthcare: The Power of Why

August 10, 2022August 10, 2022Employee Engagement, M3-Patient Experience, Patient Satisfaction, Practice Management, Team Based Healthcare, Thinking Thursdays TIPs

When someone asks, “What do you do?”, your answer is most likely short and to the point, describing your job or occupation. The ‘what’ is straightforward enough. After you answer the ‘what’, not too many people will ever follow up Read More

Female doctor explaining diagnosis to her patient. Brunette woman having consultation with smiling blonde girl in medical office.

Increasing Patient Retention Through Improved Patient Engagement

May 18, 2022May 19, 2022Health Literacy, Healthcare Technology, Patient Engagement, Patient Retention, Patient Satisfaction, Telemedicine, Value Based Healthcare

To thrive in today’s healthcare environment, primary care as well as specialty care physicians must implement and maintain strong patient engagement strategies. Effective patient engagement produces improved patient retention and patient outcomes. (1) Proactively engaging patients about their health and Read More

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Patient Loyalty: Nurture, Grow, Measure, Repeat

April 28, 2022April 28, 2022Customer Service, M3-Advocate, M3-Patient Experience, Patient Feedback, Patient Loyalty, Patient Satisfaction

Don’t Take Your Patients’ Loyalty for Granted In today’s highly competitive healthcare environment, patient loyalty is constantly strived for but often assumed or even taken for granted. It’s safe to say that every healthcare organization desires to foster patient loyalty Read More

The Importance of Patient Follow-Up and Service Recovery

February 9, 2022February 9, 2022Customer Service, Healthcare Technology, M3-Patient Experience, Online Reputation Management, Patient Engagement, Patient Satisfaction, Relationships, Service Recovery

The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More

8 Essential Practices for Creating an Exceptional Patient Experience

January 26, 2022January 26, 2022Customer Service, M3-Patient Experience, Patient Experience, Patient Satisfaction, Relationships

In today’s healthcare environment, patient experience is more important than ever. Low patient satisfaction doesn’t just hurt a practice’s reputation, it directly affects the bottom line. Care teams that are able to create exceptional patient experiences while delivering quality care Read More

6 Effective Ways to Collect Internal Patient Feedback and Improve Your Practice

January 20, 2022January 20, 2022Internal Feedback, M3-Patient Experience, Patient Experience, Patient Satisfaction, Practice Management, Service Recovery

When your primary goal is to improve and better market your practice, most experts place substantial value on commanding your online patient review scores. Public star ratings and reviews are certainly important for attracting patients, but too many practices have Read More

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Improving Patient Engagement and Retention Through Technology

November 3, 2021November 3, 2021Care Coordination, Future of Healthcare, Healthcare Technology, Patient Engagement, Patient Satisfaction, Telehealth, Telemedicine

From the exam room to the home, technology is transforming every facet of healthcare at a pace that’s both exciting and overwhelming. Artificial intelligence systems can accurately create predictive outcome models or design smarter medicine, and remote health technology keeps Read More

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It Pays to be Hospitable: in Healthcare and in Life

October 20, 2021October 20, 2021Compassion in Healthcare, Customer Service, M3-Patient Experience, Patient Satisfaction, Relationships, Thinking Thursdays TIPs

Creating a culture of service excellence that goes beyond ‘good customer service’ is all about being hospitable. Having spent my entire professional life in two service industries; the airlines and healthcare, using ‘hospitable’ to describe a customer-centered, service-oriented culture is Read More

10 Steps to Maximizing Patient Loyalty and Effecting Positive Change within a Physician Group Practice

September 22, 2021September 22, 2021M3-Advocate, M3-Patient Experience, Patient Engagement, Patient Experience, Patient Loyalty, Patient Satisfaction, Relationships, Service Recovery

How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More

Patient Satisfaction

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