Proper attention paid to the patient’s telephone experience and telephone intake can have a huge, favorable impact on your practice. By exploring why messages occur, you can proactively work toward reducing message volume. This understanding will also help your care Read More
Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More
A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare Read More
Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance. When talking about the opportunity represented by negative survey scores and unfavorable patient feedback, a common response I often hear is, “What Read More
A recent shift to a population care model in the last several years has compounded one of the greatest strategic challenges that healthcare information technology leaders constantly face.(1) Care coordination is not a new problem, but evolving healthcare technology, telehealth, Read More
Research clearly shows nursing engagement is a key factor in increasing medical quality, reducing medical errors, preventing complications, and the leading indicator of mortality variation. “[T]the most serious indicator of medical quality is the rate of patient deaths across hospitals. Read More
Communication in healthcare is a particularly complex series of connections and critical interactions between patients, providers, staff, and organizations. From scheduling and check-in to seeing the physician and patient follow-up, there are numerous points at which communication can break down. Read More
This week’s Thinking Thursday’s TIPs focuses on the key role of the medical office receptionist. It can be argued that the role of the receptionist is among the most important on the care team. Unfortunately, the role of the receptionist Read More
The US Department of Labor reported that by 2024, translation and interpretation will grow by 29%. The post-pandemic situation has also intensified the demand for medical interpretation. What makes it different from other forms of interpretation? To practice medical interpretation, Read More
It’s no revelation that as fellow humans we naturally share a lot of similarities. We look similar, behave similarly, require the same elements to survive, and have a core set of senses and emotions that drive and guide us. Somehow, Read More