How to Effectively Optimize Patient Scheduling for Efficiency and Accuracy

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How to Effectively Optimize Patient Scheduling for Efficiency and Accuracy

January 11, 2023January 11, 2023Patient Experience, Patient Scheduling, Practice Management, Reception

One major challenge facing all physician practices is patient scheduling. Regardless of the skill level, state-of-the-art equipment, and treatments available at the physician practice, patients cannot be adequately cared for without first gaining access to the care they need. Patient Read More

How to Implement a Successful Messaging Workflow at Your Healthcare Practice

November 30, 2022December 1, 2022Care Coordination, Communication, Patient Engagement, Patient Experience, Patient Scheduling, Reception, Relationships

Proper attention paid to the patient’s telephone experience and telephone intake can have a huge, favorable impact on your practice. By exploring why messages occur, you can proactively work toward reducing message volume. This understanding will also help your care Read More

How to Use a Healthcare Support Staff QA Checklist to Identify Opportunity and Celebrate Success in Your Practice

November 9, 2022November 9, 2022Customer Service, Online Reputation Management, Patient Engagement, Patient Experience, Reception

We’ve all heard the timeless adage: “You’ll never get a second chance to make a great first impression.“ In healthcare, this is true perhaps more than in any other environment. Experts say it takes on average only 7 seconds for Read More

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Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette

October 26, 2022October 26, 2022Communication, Compassion in Healthcare, Customer Service, M3-Patient Experience, Patient Engagement, Patient Experience, Relationships, Service Excellence, Telephone Etiquette, Waiting Room Rounding

Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More

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These Techniques Form the Foundation of Industry Leading Healthcare Receptionists

September 28, 2022September 28, 2022Customer Service, Endeavor for Excellence, M3-Patient Experience, Patient Engagement, Patient Experience, Reception, Relationships

Any debate about the importance of care team receptionists is sure to be a short one. Unfortunately, there is a tendency to diminish or even overlook the receptionist’s role. You won’t find any of that here. Instead of Receptionist, a Read More

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How to Establish Performance Baselines for Your Healthcare Team

September 7, 2022September 8, 2022Endeavor for Excellence, M3-Patient Experience, Patient Experience, Patient Feedback, Patient Satisfaction, Practice Management

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. If you have not been Read More

Rusty Watson - COVID-19 Nurses & Therapists at Manchester Memorial Hospital #2

What Makes Great Nurses Great?

July 27, 2022July 27, 2022Compassion in Healthcare, M3-Patient Experience, Nurse Practitioners, Nurses, Patient Engagement, Patient Experience, Team Based Healthcare

Being a nurse is hard. You face a lot of challenges, both physical and mental, and see numerous patients every day. At some point in your career, no matter how successful you’ve been, you may even start to doubt your Read More

Patient Loyalty: The Service Recovery Paradox

July 13, 2022July 13, 2022Communication, Compassion in Healthcare, M3-Patient Experience, Negative Reviews, Patient Engagement, Patient Experience, Relationships, Service Recovery

Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance. When talking about the opportunity represented by negative survey scores and unfavorable patient feedback, a common response I often hear is, “What Read More

Making Loyal Patient Advocates with Online Reviews

June 8, 2022June 8, 2022Customer Service, M3-Advocate, M3-Patient Experience, Negative Reviews, Patient Experience, Patient Loyalty, Provider Reputation, Service Recovery

Don’t Ask and You May Get What You Don’t Want The last thing most physicians want is to receive a negative review on Google or another social media site. Reading about the practice’s lack of service, as perceived by a Read More

7 Strategies for Improving Nursing Engagement

April 20, 2022April 20, 2022Care Coordination, Communication, Compassion in Healthcare, Decision Making, Nurse Practitioners, Nurses, Patient Experience, Relationships, Value Based Healthcare

Research clearly shows nursing engagement is a key factor in increasing medical quality, reducing medical errors, preventing complications, and the leading indicator of mortality variation. “[T]the most serious indicator of medical quality is the rate of patient deaths across hospitals. Read More

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