Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More
The power of social media to exponentially amplify good, bad, and even neutral patient experiences and health information simply can’t be ignored today. Despite its prevalence in most of our personal lives and leisure time, a surprising number of practice Read More
The Time is Ripe Once upon a time, we had to intentionally “sign on” to the outside world from our homes. Remember the days of dial-up internet and phones that were connected to the wall? Now we have to take Read More
Patient Feedback: Ultimately Important There’s nothing more frustrating than having a bad experience with a large, seemingly monopolistic entity, knowing that any feedback you might provide is utterly worthless in improving customer treatment. Regardless of how many times you passionately Read More
David in His Fight Against Goliath This week I feel a bit like David in his fight against Goliath as we tackle the topic of phone etiquette and phone triage within healthcare and how it directly impacts the patient’s experience. Read More
Myth or Not: Social Media is NOT an Essential Tool for Most Healthcare Organizations Social Media in Healthcare We published an article in 2017 titled, “Social Media and Healthcare: 10 Insightful Statistics” which highlighted a list of 10 statistics related to Read More
Myths Debunked or Not Starting with this week’s Thinking Thursdays TIPs we begin a multi-week series that I am calling Myths Debunked. If you have a myth that is healthcare related, a myth that you would like for us to Read More
The last time we reported to you the percentage of patients that were using on-line reviews to find their healthcare provider the number was 82 percent. That was in 2018. The percentage is now a whopping 94 percent, based on Read More
For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More