Ask most healthcare administrators, and they’ll list improving patient engagement as a primary focus of their teams. Many of those same practice managers will fail to list employee engagement in the same breath. Yet several studies have shown that employee engagement in Read More
Close your eyes and imagine for just a few seconds (don’t let yourself spiral) that you’ve learned that your healthcare facility just exposed private patient information. What were your first thoughts, and what ramifications would impact your clinic, your patients, Read More
Very few protocols have gone through the level of scrutiny that patient and healthcare worker safety has endured in recent years. As an industry, we’ve learned so much so quickly that deploying the latest best practices for patient safety can Read More
Emotionally-Charged Patients Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. Last week we discussed Read More
Turning Conflict into an Opportunity for Improvement Make a Plan As we made clear in the last two Thinking Thursday TIPs, the world of healthcare is undergoing a major shift from fee-for-service care to value-based care. As healthcare facilities Read More
Shift in Healthcare Steve Jobs once said, “The people who are crazy enough to think they can change the world are the ones who do.” (1) Speaking of Steve Jobs and changing the world, do you remember when Apple rolled Read More
Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More
Unique Challenges to Setting Culture It’s no coincidence that stress is a popular subject these days and has been the topic of several of our recent blogs. It’s not the sole topic of today’s Thinking Thursday TIPS, but it does Read More
Crisis Fatigue No doubt about it, the duration of the COVID-19 pandemic has far exceeded our expectations, and many of us have been living in a prolonged state of stress. Reflect back on the beginning of the pandemic, over one Read More
Prolonged Stress: A Secondary Crisis If you’ve been following our weekly blogs you’ve probably noticed a reoccurring theme. Judging by the growing statistics and even just within the feedback from our own readers, the topic of stress is a significant Read More