This week for our Thinking Thursday TIPs we’re starting a new multi-week series called “What Patients Really Want.” It’s no surprise to anyone that we’re living in a day and age of consumerism. What may be new is how rapidly Read More
Myth or Not: Team Huddles Improve the Patient Experience Myths Debunked We’ve been doing some Myth Debunking over the last few weeks. Here’s where we’ve been, just in case you missed a week, or you’d like to revisit. Week One: Read More
Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More
Stop. If you were about to discard this blog simply because the topic of ‘smiling’ seems too insignificant you may want to reconsider. I personally have a belief that greeting others with a smile does make a difference – a Read More
Myths Debunked or Not Starting with this week’s Thinking Thursdays TIPs we begin a multi-week series that I am calling Myths Debunked. If you have a myth that is healthcare related, a myth that you would like for us to Read More
The Power of Service Recovery If your healthcare organization subscribes to M3-Patient Experience®, you and your team have perhaps the most powerful service recovery tool available on the market today. One of our largest physician groups recently had this to Read More
The term nursing engagement encompasses the commitment level nurses have for their chosen profession as well as their satisfaction with the organizations where they practice their profession. Nursing engagement correlates directly with safety, quality, and patient experience performance scores. (1) Read More
This week, we take a look at five deadly sins that can kill the patient experience. 1. Ignored at the Reception Desk The receptionist’s desk is likely the first point of person-to-person contact your patients have with your organization. The Read More
In this week’s Thinking Thursdays TIPs we take a look at Empathy and Compassion. The two are not synonymous. According to Merriam-Webster, here are the definitions. Empathy: The action of understanding, being aware of, being sensitive to, and vicariously experiencing Read More
This week, we are delighted to introduce you to the newest version of M3-Patient Experience®. Some of the new features include an all new, heads-up survey dashboard, streamlined patient experience navigation, and a new upgraded look and feel, designed to Read More