Social Proof Last week we began discussing the topic of your healthcare facility’s Google reviews and how to leverage your satisfied patients to improve your online reputation. Google really has become our one-stop-shop for basically all information these days: directions Read More
Bridging the Gap: The first time I met with my son’s neurodevelopmental disabilities physician, I thought she was a bit rude. She would ask a question regarding my son and then incessantly type away at her computer as I answered, Read More
Don’t Throw the Baby Out Are you even blogging if you don’t use the phrase “new normal” somewhere within your writings these days? Whether you’ve grown tired of reading the phrase or not, the 2020 adage does sum up today’s Read More
Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More
Thinking Thursdays TIPs Improving Bedside Manner Despite COVID-19 Limitations Practice Makes Better There’s a ton of research out there regarding the benefits of good bedside manner including reducing the risk of litigation, influencing a patient’s health for the better, and Read More
Following-up with patients is not only critical to compliance and outcomes, it is a key factor in building stronger, healthier patient relationships. When patients provide feedback indicating their expectations were not met, a quick follow-up phone call will increase the Read More
Greater and Sustained Transformation “In 2021, transformation (and not just digital) will continue on a grander scale, bringing forth greater and sustained transformation across all healthcare settings,” write authors Arielle Trzcinski and Jeff Becker for the Forrester article, “Predictions 2021: Read More
Expect the Unexpected This week we’re starting a new series looking ahead at projected health trends for the new year. It seems a bit ironic – to be making predictions about the future right on the heels of one of Read More
Give a Man a Fish… I’m sure you know how it goes: “Give a Man a Fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” Interestingly enough, the exact Read More
An Embarrassing Story The other day I was meeting someone for the first time. Judging by appearances, I estimated a good ten years of age between us – me being older. (The exact numbers aren’t necessary for this particular story Read More