A recent shift to a population care model in the last several years has compounded one of the greatest strategic challenges that healthcare information technology leaders constantly face.(1) Care coordination is not a new problem, but evolving healthcare technology, telehealth, Read More
I recently received an email from my physician’s office that read as follows. The email was a surprise. I was not expecting test results or any other type of correspondence from my physician. A little anxious to know what was Read More
Health promotion and disease prevention are more relevant today than ever before considering some of the key issues affecting the US Healthcare system. According to CMS, national healthcare expenditures rose 9.7% in 2020 to $4.1 trillion, accounting for 19.7 percent Read More
Creating an environment that encourages patients to take an active role in their ongoing care separates the ordinary healthcare organization from the extraordinary healthcare organization. A great healthcare organization demonstrates great patient engagement. In 1995 I had the opportunity Read More
From the exam room to the home, technology is transforming every facet of healthcare at a pace that’s both exciting and overwhelming. Artificial intelligence systems can accurately create predictive outcome models or design smarter medicine, and remote health technology keeps Read More
Like it or not, in today’s digital world physician practices must focus their attention and efforts toward online marketing to attract new patients. According to research, 75% of patients have searched online to find a healthcare provider. Of those patients Read More
The power of social media to exponentially amplify good, bad, and even neutral patient experiences and health information simply can’t be ignored today. Despite its prevalence in most of our personal lives and leisure time, a surprising number of practice Read More
Patient Feedback: Ultimately Important There’s nothing more frustrating than having a bad experience with a large, seemingly monopolistic entity, knowing that any feedback you might provide is utterly worthless in improving customer treatment. Regardless of how many times you passionately Read More
Bridging the Gap: The first time I met with my son’s neurodevelopmental disabilities physician, I thought she was a bit rude. She would ask a question regarding my son and then incessantly type away at her computer as I answered, Read More
Care Coordination – A Tremendous Help I certainly wished someone had given me a handbook on parenting a child with special needs in the days following our son’s accident. Those early days were so foggy, and we had no idea Read More