Last week we began looking at APPs (advanced practice providers) as valuable members of a patient’s healthcare team, especially in today’s current shift from fee-for-service healthcare, to value-based healthcare. I quoted MEDI Leadership’s Kathy Gibala, and I think it’s worth Read More
Shift in Healthcare Steve Jobs once said, “The people who are crazy enough to think they can change the world are the ones who do.” (1) Speaking of Steve Jobs and changing the world, do you remember when Apple rolled Read More
Understanding Physicians in Order to Boost Patient Satisfaction A-Day-in-the-Life: We previously discussed the importance of your key players (physicians) in creating a culture within your healthcare facility that leads to improved patient satisfaction. There’s no doubt about it – patients’ Read More
Unique Challenges to Setting Culture It’s no coincidence that stress is a popular subject these days and has been the topic of several of our recent blogs. It’s not the sole topic of today’s Thinking Thursday TIPS, but it does Read More
Don’t Throw the Baby Out Are you even blogging if you don’t use the phrase “new normal” somewhere within your writings these days? Whether you’ve grown tired of reading the phrase or not, the 2020 adage does sum up today’s Read More
Silver-Linings Without a doubt, one of my favorite silver-linings of the COVID-19 pandemic was definitely drive-thru Mexican food. I kid you not – during the thick of the pandemic last year, the local Mexican restaurant in town offered drive-thru service, Read More
Crisis Fatigue No doubt about it, the duration of the COVID-19 pandemic has far exceeded our expectations, and many of us have been living in a prolonged state of stress. Reflect back on the beginning of the pandemic, over one Read More
Prolonged Stress: A Secondary Crisis If you’ve been following our weekly blogs you’ve probably noticed a reoccurring theme. Judging by the growing statistics and even just within the feedback from our own readers, the topic of stress is a significant Read More
Where Were You? At the risk of letting my southern roots show, have you heard the song, “Where Were You,” by Alan Jackson? The lyrics transport listeners back to the moment the Twin Towers fell on September 11, 2001. “Where Read More
Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More