Myth or Not: Social Media is NOT an Essential Tool for Most Healthcare Organizations Social Media in Healthcare We published an article in 2017 titled, “Social Media and Healthcare: 10 Insightful Statistics” which highlighted a list of 10 statistics related to Read More
Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More
The Power of Service Recovery If your healthcare organization subscribes to M3-Patient Experience®, you and your team have perhaps the most powerful service recovery tool available on the market today. One of our largest physician groups recently had this to Read More
In this week’s Thinking Thursdays TIPs we take a look at Empathy and Compassion. The two are not synonymous. According to Merriam-Webster, here are the definitions. Empathy: The action of understanding, being aware of, being sensitive to, and vicariously experiencing Read More
This week we continue with part two of what it means to effectively lead through the COVID-19 crisis. You can read or review part 1 here. Staying grounded in the organization’s guiding principles is especially difficult during a crisis. Emotions Read More
In this week’s Thinking Thursdays TIPs we remind ourselves how important it is to put safety first. To say everybody is ready for COVID-19 to be over is not an overstatement, even so, the fact remains the virus is here Read More
COVID-19 and Telemedicine As the impact of COVID-19 began to sweep across the country last month many of you quickly jumped into action to ramp-up delivery of care utilizing telemedicine technologies. To accommodate the shift to telemedicine, here at MedicalGPS Read More
It occurred to me that most Thinking Thursdays TIPs readers, and our reader’s team members are very likely to experience STS real soon, if you haven’t already. In this week’s Thinking Thursdays TIPs we take a quick look at Secondary Read More
During these very trying COVID-19 times, while exploring a topic for this week’s Thinking Thursday’s TIPs, I kept telling myself, “Let’s redouble our efforts to show compassion and empathy for each other, now more than ever, during the COVID-19 pandemic.” Read More
It’s a Crazy Time. If you are like me, I know you are doing your best to work through the COVID-19 crisis in a way that reduces stress and anxiety, not just for yourself but for those around you as Read More