Improving Patient Satisfaction Through Employee Engagement If Mama Ain’t Happy Here in Tennessee, we have a saying: “If mama ain’t happy, ain’t nobody happy.” Let’s turn a blind eye towards the horrendous grammar, and focus on the point of the Read More
Thinking Thursdays TIPs Providing Healthcare is Challenging Enough Without Workplace Stress Workplace Stress Defined Most of us love a good challenge – that victorious high you feel after conquering a seemingly impossible task through the implementation of a plan and Read More
Patient Collections Overhaul Last month we discussed the growing rate of financial stress among most patients in our blog post, “What to Expect From Your Patients in 2021: Financial Stress.” Feel free to give it a quick read if you Read More
Am I the only one who wished there was a “How-to-Do-Life-During-a-Global-Pandemic-for-Dummies” handbook at the initial outbreak of COVID-19? There were so many unknowns: “How am I going to buy groceries?”, “What do I do about my son’s doctor appointments?”, “Do Read More
Myth or Not: Team Huddles Improve the Patient Experience Myths Debunked We’ve been doing some Myth Debunking over the last few weeks. Here’s where we’ve been, just in case you missed a week, or you’d like to revisit. Week One: Read More
According to recent Glint data, which includes more than 2.9 million surveys from 700,000 employees all across the planet, from a wide array of industries, the overwhelming trend is clear — burnout IS happening! When COVID-19 cranked up earlier this Read More
In this week’s Thinking Thursdays TIPs we remind ourselves how important it is to put safety first. To say everybody is ready for COVID-19 to be over is not an overstatement, even so, the fact remains the virus is here Read More
It occurred to me that most Thinking Thursdays TIPs readers, and our reader’s team members are very likely to experience STS real soon, if you haven’t already. In this week’s Thinking Thursdays TIPs we take a quick look at Secondary Read More
In this week’s Thinking Thursdays TIPs we cover some practical items. Top Box Score: How is it Calculated and Does it Include Skipped Questions What happens when a patient skips a question? How Can a Provider Have a 0% Top Read More
STANDARDIZATION VS. PERSONALIZED CARE We are well into the new year and I cannot think of a better way to kick off Thinking Thursday TIPs for 2020 than to layout where successful healthcare organizations are headed. I specifically chose to Read More