A New Point of View This week we continue our series, What Patients Really Want. As part of this series, I would like to introduce to you this week’s guest author, Amanda Gilchrist. Amanda is, in my best estimation, an Read More
Myth or Not: Addressing Patients by Name Makes a Difference First, a big thank you to Jennifer D. who serves as a Medical Office Coordinator for one of our beloved M3 clients. Jennifer suggested the topic for this week’s Myth Debunking Read More
Stop. If you were about to discard this blog simply because the topic of ‘smiling’ seems too insignificant you may want to reconsider. I personally have a belief that greeting others with a smile does make a difference – a Read More
The Power of Service Recovery If your healthcare organization subscribes to M3-Patient Experience®, you and your team have perhaps the most powerful service recovery tool available on the market today. One of our largest physician groups recently had this to Read More
In this week’s Thinking Thursdays TIPs we take a look at Empathy and Compassion. The two are not synonymous. According to Merriam-Webster, here are the definitions. Empathy: The action of understanding, being aware of, being sensitive to, and vicariously experiencing Read More
During these very trying COVID-19 times, while exploring a topic for this week’s Thinking Thursday’s TIPs, I kept telling myself, “Let’s redouble our efforts to show compassion and empathy for each other, now more than ever, during the COVID-19 pandemic.” Read More
It’s a Crazy Time. If you are like me, I know you are doing your best to work through the COVID-19 crisis in a way that reduces stress and anxiety, not just for yourself but for those around you as Read More
We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More
We covered the first five Standards of Behavior in last week’s post. If you didn’t have a chance to review last week’s Thinking Thursdays TIPs, you may find a copy here. This week I had originally planned to cover the Read More
STANDARDIZATION VS. PERSONALIZED CARE We are well into the new year and I cannot think of a better way to kick off Thinking Thursday TIPs for 2020 than to layout where successful healthcare organizations are headed. I specifically chose to Read More