10 Standards of Behavior Essential for Every Healthcare Organization [Part 2]

January 31, 2020February 10, 2020Compassion in Healthcare, Customer Service, Endeavor for Excellence, Thinking Thursdays TIPs

We covered the first five Standards of Behavior in last week’s post. If you didn’t have a chance to review last week’s Thinking Thursdays TIPs, you may find a copy here. This week I had originally planned to cover the Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 1]

January 23, 2020February 10, 2020Endeavor for Excellence, Patient Engagement, Reception, Relationships, Thinking Thursdays TIPs

As part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts, there are 10 Standards of Behavior and customer service techniques that every healthcare organization (indeed every business) will find critical as the organization seeks to Read More

Defining Standardization and Personalized Care

January 9, 2020January 13, 2020Compassion in Healthcare, Patient Engagement, Personalized Healthcare, Practice Management, Standardization in Healthcare

STANDARDIZATION VS. PERSONALIZED CARE We are well into the new year and I cannot think of a better way to kick off Thinking Thursday TIPs for 2020 than to layout where successful healthcare organizations are headed. I specifically chose to Read More

“Excellence Wins” in Healthcare – The Rest of the Story

December 6, 2019April 9, 2020Compassion in Healthcare, Relationships, Thinking Thursdays TIPs

This week we complete the review of the book titled, “Excellence Wins“, by Horst Schulze, founding president and COO of Ritz-Carlton. BUILDING TRUE RELATIONSHIPS, a review of the Epilogue: THE REST OF THE STORY “I went in for my annual Read More

“Excellence Wins” in Healthcare – Money and Love

November 26, 2019April 9, 2020Customer Service, Decision Making, M3-Patient Experience, Patient Engagement, Practice Management, Provider Reputation, Relationships, Thinking Thursdays TIPs

We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More

“Excellence Wins” in Healthcare – A Leader’s “Gut” is Not Enough

November 15, 2019April 9, 2020Decision Making, Leadership, M3-Patient Experience, Practice Management, Strategic Planning, Thinking Thursdays TIPs

“Excellence Wins” in Healthcare – Why Vision Statements Matter

November 8, 2019April 9, 2020Employee Engagement, Leadership, Office Culture, Practice Management, Relationships, Thinking Thursdays TIPs

“Excellence Wins” in Healthcare – Leading is an Acquired Skill

October 31, 2019April 9, 2020Compassion in Healthcare, Employee Engagement, Leadership, M3-Patient Experience, Practice Management, Thinking Thursdays TIPs

“Excellence Wins” in Healthcare – Bridging the Gulf Between Management and Labor

October 25, 2019April 9, 2020Customer Service, Employee Engagement, M3-Patient Experience, Thinking Thursdays TIPs

We’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton for ten weeks. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d Read More

“Excellence Wins” in Healthcare – Managers Push: Leaders Inspire.

October 17, 2019April 9, 2020Employee Engagement, M3-Patient Experience, Practice Management, Provider Reputation, Thinking Thursdays TIPs

Can you believe it’s nine weeks already that we’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton? Mr. Schulze established a new standard of excellence in his industry and we’re finding practical Read More

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