Is Telemedicine here to stay? Consider These Seven Factors.

April 17, 2020COVID-19, Healthcare Technology, M3-Patient Experience, Patient Engagement, Strategic Planning, Telemedicine

After seeing such a huge increase in Telehealth Visits across the entire family of practices utilizing M3-Paient Experience®, it became apparent telemedicine has arrived and arrived in a BIG way. One of MedicalGPS’ larger clients has set a goal of Read More

Telemedicine: Managing the COVID-19 Pandemic and the New Normal

April 9, 2020April 9, 2020COVID-19, Healthcare Technology, HIPAA, M3-Patient Experience, Office Culture, Patient Engagement, Patient Satisfaction, Telemedicine, Telephone Etiquette, Thinking Thursdays TIPs

COVID-19 and Telemedicine As the impact of COVID-19 began to sweep across the country last month many of you quickly jumped into action to ramp-up delivery of care utilizing telemedicine technologies. To accommodate the shift to telemedicine, here at MedicalGPS Read More

Let’s Show a Little Kindness: Compassion and Empathy Work

March 26, 2020April 9, 2020Compassion in Healthcare, Patient Engagement, Patient Loyalty, Patient Satisfaction, Personalized Healthcare, Relationships, Thinking Thursdays TIPs

During these very trying COVID-19 times, while exploring a topic for this week’s Thinking Thursday’s TIPs, I kept telling myself, “Let’s redouble our efforts to show compassion and empathy for each other, now more than ever, during the COVID-19 pandemic.” Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 3]

February 6, 2020February 26, 2020Customer Service, Endeavor for Excellence, Patient Engagement, Thinking Thursdays TIPs

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #7, how and why to Avoid the Use of Medical Jargon. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 1]

January 23, 2020February 10, 2020Endeavor for Excellence, Patient Engagement, Reception, Relationships, Thinking Thursdays TIPs

As part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts, there are 10 Standards of Behavior and customer service techniques that every healthcare organization (indeed every business) will find critical as the organization seeks to Read More