Self-Sacrificing According to the 2020 Medical Economics Physician Burnout Survey, ninety-one percent of doctors say they have felt burn out from practicing medicine at some point in their career. (1) The job of a healthcare professional is naturally self-sacrificing, but Read More
Myth or Not: Team Huddles Improve the Patient Experience Myths Debunked We’ve been doing some Myth Debunking over the last few weeks. Here’s where we’ve been, just in case you missed a week, or you’d like to revisit. Week One: Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton for ten weeks. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d Read More
Can you believe it’s nine weeks already that we’ve been reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton? Mr. Schulze established a new standard of excellence in his industry and we’re finding practical Read More
We are into week seven of reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. Mr. Schulze established a new standard of excellence in his industry and we’re finding practical applications from Mr. Schulze’s Read More
We are into week seven of reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. Mr. Schulze established a new standard of excellence in his industry and we’re finding practical applications from Mr. Schulze’s Read More
For the next several weeks we will be using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several Read More
In their recent book titled, “Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage”, authors Nicolaj Siggelkow and Christian Terwiesch describe four pathways that lead to improved customer connections; respond-to-desire, curated offering, coach behavior, and automatic execution—all of which, according Read More