Issue 7, May 2, 2019 In this week’s issue : – Top Box Score: How is it Calculated and Does it Include Skipped Questions – How to Encourage Patients to Leave Comments on a Specific Question – Benchmarking: How to Compare Your Read More
Issue 6, April 25, 2019 In this week’s issue : – What the Patient Sees: How To Update the Name of Your Practce’s Survey. – Have a Provider Changing Locations? What Happens with Their Historical Data. – Using M3-Patient Experience to Identify Potential Read More
Issue 5, April 18, 2019 In this week’s issue : M3’s On-line Reporting: When and How Analytics are Updated Percentile Rankings: How to Compare Your Practice and Your Providers When Your Providers Ask, “Is My M3 Data Reliable and Valid” Happy Reading Read More
Issue 3, April 11, 2019 In this week’s issue : Timely Service Recovery Makes the Difference Congratulating Support Staff – Using M3’s Real-time Reporting How Can a Provider Have a 0% Top Box Score Happy Reading 🙂 Timely Service Recovery Makes the Read More
Issue 3, April 04, 2019 In this week’s issue : – Best Practices for Sharing M3 Scores with Providers – How to Add End-users to the real-time “Internal Email Recipient” page – What do I do When My Password Does Not Work Read More
Issue 2, March 21, 2019 In this week’s issue : – New User and Recurrent Refresher Training – Surveys Requiring Follow-up: Documenting Service Recovery – How to Add and Remove Providers to Your Practice’s M3 Survey Happy Reading 🙂 New User Read More
Issue 1, March 14, 2019 If you are receiving Thinking Thursday TIPs it’s because you are an amazing M3-Patient Experience user, or you lead an awesome team that utilizes the absolutely best patient experience survey tool in the industry, M3-Patient Experience. Read More