For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More
For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More
For the next several weeks we will be using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several Read More
In their recent book titled, “Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage”, authors Nicolaj Siggelkow and Christian Terwiesch describe four pathways that lead to improved customer connections; respond-to-desire, curated offering, coach behavior, and automatic execution—all of which, according Read More
There are several ways to measure patient loyalty. Some of our clients simply use the Loyalty question as part of their standard M3 questionnaire, while others have added a loyalty question to their custom question line-up, when needed. Another good Read More
After checking in at my daughter’s local hospital emergency department seeking help for my five-year-old grandson whom had been vomiting for about 24 hours and still couldn’t hold down liquids, here’s a conversation between the emergency room doctor, my daughter, Read More
Last week we shared three of the six TIPs related to improving acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. If you’d like to review TIPs from last week, click here. 1. Read More
We had the opportunity to connect with 150 or so practice managers/administrators this week, looking at ways to improve acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. This week’s webinar, “Acute Access: Read More
Issue 8, May 9, 2019 In this week’s issue : – How do I improve M3-Patient Experience response rates? – How can I promote M3-Patient Experience within the practice? – What can I do about undeliverable patient emails? Happy Reading 🙂 How do I Read More
Issue 7, May 2, 2019 In this week’s issue : – Top Box Score: How is it Calculated and Does it Include Skipped Questions – How to Encourage Patients to Leave Comments on a Specific Question – Benchmarking: How to Compare Your Read More